Mid Pac Services provided a competitive price to replace a water heater that was in a difficult spot made more difficult after a kitchen remodel. I had contacted another company to quote the job they refused because the heater was in a difficult location. Mid Pac was not scared off by this work. I was provided a time and material quote that was fair for the requested work. Due to the location of my water heater, I would have had to install a 50% smaller unit. I did not want to do that so I asked BJ if a tankless unit was a possibility. He understood my concern and prepared a revised quote on a Sunday. When the work began, I was kept apprised of the daily progress which was much appreciated since I was 5000 miles away at the time. Additional time was required to complete the job due to upgraded electrical wiring needed for the tankless heater. Once the job was complete, BJ contacted me to let me know there were punch list items be completed. These items could have easily been forgotten or not completed since I was not on island. BJ ensured the job was done right and all open items were completed to his satisfaction and mine. Now that I am on island, I can say the work looks great and the hot water is endless! My wife is also thrilled the job is done and with Mid Pac, there was no stress. As the saying goes, happy wife, happy life!