First, Mr. Kay came to look at the room and give an estimate. He was prompt and professional. His written estimate was detailed which included the tasks he would do and the itemized cost for each task. After reviewing his estimate and agreeing to it, we set up a date for the work to begin. He explained in detail the type of primer and paint I needed and how much I needed. Mr. Kay also recommended who to speak to at the local hardware store. When I got to the store, I found out that he had left a 15% off coupon for me to use on the paints. The day before the work, I called him to confirm the appointment. I didn't get a hold of him so I left a message. He called me back within a few hours and said he was all set to begin. On the day of the work, Mr. Kay and his son were prompt and ready with all the necessary painting equipment. They started at 8:30 and were done around 4:30. At first, I was not sure about the paint's evenness so I kept questioning him about it. He assured me that it looked that way b/c it wasn't completely dry. He said that some areas were dry while others weren't so that's why it looked uneven. He advised me to wait until the whole room was completely dry before getting worried. He also assured me that if it was not right, he would come back, if necessary, to fix it. Mr. Kay was right--the room dried evenly. Each wall looks great! He did a wonderful job. While he (and his son) were painting, Mrs. Kay was removing wallpaper from the toilet room. She was extremely careful with the task so she wouldn't rip off any dry wall. Mr. Kay would help, advise, and/or check in on her whenever necessary. He even removed (and reassembled) the toilet tank to get the paper behind it. He also fixed a few holes/patches in the bathroom that were discovered as the work progressed. Lastly, Mr. Kay monitored his son throughout the day. He would direct, advise, check, and help his son as needed to assure a job well done. Before he left, I also got an estimate on replacing a ceiling fan, 4 bathroom faucets, and kitchen faucet. I plan to call him soon.