Mr.. Perkins made the original contact, promised installation, function and a remote, access key fob. This was all in the written contract. When Scott arrived on August 3, 2010 with his installer, they did NOT HAVE the remote, but promised to get it for me. A partial installation occurred that day, and I was told that the remote was on its way. It wasn't! I made numerous phone calls, when someone Finally promised to bring one, they never showed up, and when I called again, I was told they did not have the part! Finally on October 26. 2010 an installer showed up, with the WRONG PART! It's now THREE months after initial installation and it's still incomplete!. They are however, having no problem billing me for service! In February the system began to malfunction! I made several attempts to "fix" it, reset it, etc., but was not successful. And no one from the service was available to fix it! On February 19, 2010 at 2:00AM, I received 3 phone calls from Safe and Sound Security informing me that my battery was low! When I inquired if they could fix it, they said "NO"! I would have to call the company to do so! I made numerous attempts to get someone to fix it, NO ONE would come, no one was available, there was no truck, numerous excuses, but basically a refusal to honor their contract, and fix their defective equipment. A malfunctioning home security system is worthless and so is the word/contract of this company and its workers. After several attempts to get my installation fee refunded, since it was still under warranty, and getting no assistance from the Consumer Protection agencies of North Carolina, I gave up! This has been a very negative experience. And I would NEVER recommend this contractor or his services to anyone!