Extremely professional and a pleasure to deal with. Supervisor came out in Jan and provided a free estimate and answered all questions in a business like manner. Various leaks from the basement floor and cinder block wall during heavy rains. Outside had been graded, large gutters installed, and new drainage piping had previously been installed but still have leakage problems. An estimate was also done on a moisture problem at a different home but Trotter made recommendations that I could do to correct the problems and advised that their services weren't needed. (Refreshing honestly from a major company). In Jun we scheduled the work to be done and supervisor Brandon came out 2 weeks prior for a final walk-through and to answer all remaining questions. We're located 60 miles west of Atlanta but Trotter didn't flinch at the distance and all appointments were kept on time. After review Brandon stated that the work could be completed in 1 day vice the original estimate of 2 days. On 17 June the crew arrived on time at 7:00 a.m. sharp and proceeded to setup a clean area to minimize the construction dust and noise. Trotter had a full crew of 7 people all of whom were professional, considerate, helpful and addressed all issues even a couple of surprises that popped up. They jack-hammered the flooring, installed the drainage system and sump pump, ran an exterior drain line and tied it into into our existing drainage system. They completed all work by 2:00 pm and that included a complete walk-through of the system and cleaning out our existing drain lines to insure that their system was working correctly. Brandon could not have been more helpful and he went the extra distance to please. I can't recommend Trotter more strongly. I don't write many reviews but they made this stressful construction a real pleasure and its the least I can do to show my appreciation for their attention to detail, timeliness, and willingness to please. You can't go wrong with this family owned company.