Our realtor introduced us to this contractor. We hired him based on his work portfolio pictures and his assurances he could do the work well. Initially, things were fine as he completed a small drywall job in our kitchen. From that point on, things went poorly. He did not "take reasonable care" of our house. The carpet and floors were either damaged, dirtied, or trashed. Without our permission, he ruined a brand new outdoor trash can by over-filling it with demolition debris. He did not place tarps over all the carpet as he had told us he would. He ruined our household vacuum cleaner by using it to clear demolition scrap and debris. He bought the wrong subflooring material and installed it, then tiled over it, only to have to remove it and replace all the tile because it was incorrect in the first place. He showed up on the job with his brother, who was an unsavory antisocial character. We would not have hired him for the job if we had met the brother in the first place. At some point during the bathroom floor project, the brother slipped and fell through to the finished basement, ruining the ceiling. We discovered this on our own - he didn't even let us know the accident had occurred. He was unable to repair it in a manner that was consistent with the design of the rest of the ceiling. In plumbing the bathroom fixtures, we discovered that he had crossed the supply lines, so that both toilets in the adjacent bathrooms flush with hot water. The faucets in the tubs and showers were reversed also. The grout work was poor and the molding was unfinished. The shower door in one bathroom was not installed properly. He began to ignore us - not returning or acknowledging our calls. When we did manage to catch him on the phone, he agreed to return but that was a lie - he never did. After six weeks, we had to call in another plumber, a 40 year veteran, who said it was the shoddiest work he had ever seen. Joints were fitted either with paint or the wrong type of glue. The drains were installed incorrectly. The new plumber has now had to rip out the basement ceiling to get to the plumbing and correct it. He never came back, called us, offered an explanation, or returned the key. We are now stuck with paying to have his jackleg work corrected, repair the ceiling, and have the locks changed, all of which amounts to about $3000 on top of what we already paid him. The new plumber cautions us not to replace the ceiling right away, in case another problem with his sorry plumbing work may present itself. If all of this were not enough, the brother also met some seedy friends at our house one day - and later that afternoon we discovered evidence of drug use in our house. I can't prove who did it, but the signs of "making a blunt" out of a cheap cigar were in our kitchen. All in all, we're sorry we ever met Randy Ray and would never recommend him for any type of work from carpentry to cleaning. By the way, he never completed the job.