Outdoor Makeover Summary Approximately 2 months ago, I decided to contract with Outdoor Makeover to address a gaping hole that was left in my backyard due to a very large 3 ft. wide tree that was removed after the ongoing, wet, summer months. Instead of filling the void with another large tree, recommendations were to consider a waterfall along with some additional landscaping to fill in the gaps within my back yard. The waterfall would be a unique approach vs. another tree where it would also help to buffer road noise that I previously received. Design: Navid along with his waterfall and lighting experts turned my backyard into a magical experience. My yard had a great start; however, it needed the touch of some highly talented design expertise to make it a wonderful experience. The waterfall, lighting and trees that were added to my backyard enhance my home where one will want to just relax and listen to great music while enjoying all the fabulous surroundings. The design is very natural with the maintenance being minimal. I could not be more pleased with the outcome of the design recommendations made by Navid and his team. The neighbors who have visited my yard have only complimented the look and feel of the space. Project Management: The entire crew was all very courteous and highly experienced with the level of knowledge they exhibited. Navid?s crew went above and beyond the expectations of what was outlined in the contract while meeting all the time commitments that were discussed, per the agreement. I am not used to this with contractors; so, this was a pleasant surprise. Ongoing Support: Although I have not had my project installed for long, Navid and his crew have been exceptional at addressing any of the areas that needed to be fine-tuned. I had some questions related to the water fall that were about timing and fill of the pond where he was there within a 24 hour period to address the questions and pose a resolve that more than met my needs. He has demonstrated this on several other areas I had questions on. Going Above and Beyond: - Navid?s crew addressed some neighbor?s request to remove tree debris while they were working on my project, which was definitely out of project scope. This was done without any complaints or additional costs, and, with a neighbor who cannot be more pleased. · While Navid?s crew was working on my project, they ran into unanticipated stump grinding requirements, which cost his crew extra time and money. Navid could have built the waterfall on top of the stump; however, this would have shortened the life of the pond. Instead, he absorbed the additional grinding into overall project costs and did what was right for long-term sustainability of the pond. · Some additional plantings were put into my backyard in an area where jasmine needed to be removed. Instead of throwing the perfectly good jasmine to waste, the shrub was replanted in a neighbor?s yard where they are extremely pleased and loved the outcome of the transplant. Overall, I would recommend Navid to any of my neighbor's or friends. He does exceptional work with great outcome.