I first called them about 12:30pm, and the guy answering the phone informed me, there were a lot of septic tank issues because of all the rain we have been having and he couldn't send anyone out to look at it until the next morning. I informed him I had to take a day off from work to see about this and really couldn't afford another day just to get an estimate. He said he would call his men and see if someone would be free any time soon that could look at it. About 1:30, a guy called and said he would be on his way shortly but he was a distance away and it might be awhile...He called back about 2:45 and said he was headed toward me.. He arrived about 3:50pm and looked everything over, gave me an estimate, and I expected him to leave and say he would be back tomorrow, instead, he said he would go get the parts and be back to do the job today! I was shocked....He had his teenage son with him, and they both were really nice and professional, and went right to work. They had it done by 7pm, took all the old pipe with them and everything, and gave me an estimate for replacing the rest of the line all the way out to the septic tank. I will definitely call these folks when I need more plumbing work!