Recent Review: I live in a slab house. The main sewer line under the slab was clogged, so I could not use toilets, showers, etc. They came very close to overflowing. At the time I was taking care of my elderly father who had dementia, so I was in a real bind and very upset. The same problem had occurred maybe a month earlier and I had called another plumber. It was one of the worst experiences of my life - I swear it was like something out of a movie. The first plumber to tackle this problem kept telling me they had the wrong snake, didn't have a snake, needed a camera, etc., and each time they went back to the shop it was on the clock. They really played me and they made a huge mess in my newly remodeled bathroom. The bill was enormous. By the time I realized how badly that one was going to go they had already pulled my toilet and with the circumstances with my father and all, I felt I had to just go with it. So, when it happened again there was no way I was going to call those guys back. I called Mr. Rooter instead and am happy to say the experience was just the opposite. They were polite, professional, neat and tidy (even put on "booties" over their shoes every time they entered the house) and I felt the price was fair. Mr. Rooter also will tell you up front what the charges will be and let you decide how and if you want to proceed. I was given valuable advice (I now only use "septic safe" toilet paper even though I don't have a septic system) and now, after almost a year, I have had no more problems. My understanding is they don't charge more for evenings or holidays and would not charge you for their time if they had to go get something they needed to complete the job. I was so impressed with them I even paid extra for their "advantage plan" which gives you an immediate and future discount and puts you first in line in an emergency. The owner came that night along with a technician named Trent, and when they left all of my concerns had been addressed, questions answered, problem fixed, advice given, and my home was as clean as before this took place. They could not have been nicer. I highly recommend Mr. Rooter.