Recent Review: An absolute NIGHTMARE! We put our house on the market and needed to spruce it up for a pending sale. We were on a timeline and I was very clear with the company about my expectations. We got an estimate of around $5400 to repair/paint the exterior of the house. I made the deposit and was told that the scheduler would call in a few days to schedule the work. Scheduler never called. Two weeks into this, I had to track down the scheduler. *I should have walked away* Finally, we get the work dates set. The day before work is to begin, the project manager and carpenters show up to assess the materials needed. They determined the estimate was VERY low. After phone calls with the project manager and the owner, I was told that an additional $1800 was needed to do the work “correctly”. We negotiate $1200 instead so I agreed to let the work continue (even though I felt baited) mostly because the owner gave his personal word that the project would be done well and on time. *I should have walked away*. Carpenters show up to replace damaged boards/trim and I’m told that the upcoming pressure washing may reveal more damage. NEW project manager shows up after carpentry/pressure washing work to do a color match for the new paint. She was very hurried in her tasks and even though I specifically said that samples needed to be taken from areas not exposed to the sun to get a true color match, I was ignored. *I should have walked away* Siding was not checked after carpentry/power-washing and painters were given the go ahead by the project manager to begin. They painted over the damaged wood using a color that DID NOT match the original house color. *I should have walked away* The project manager showed up the next day for a final walk through and agreed that there was still a significant amount of damage that had not been repaired. She also noted that the paint on one side of the house was “streaked”. When I showed her how “off” the color was (they did not remove the shutters when they painted so the original color was still available/visible), she was speechless. This happened early on a Friday. *I should have walked away* I was told the owner was going to be contacted and I would hear back about a plan of action. On Tuesday, I still hadn’t heard from Five Star so I messaged to say I wanted to terminate our contract. I was not home most of Tuesday and was surprised when my realtor texted to say Five Star was contacting them REPEATEDLY making threats of a lien, threatening to contact our closing attorney, etc. (I had a for sale sign in my front yard with my realtor’s contact information). I was even MORE surprised to pull into my driveway and find the owner and project manager on my property unannounced and pulling at my siding! The owner approached me with a huge smile and cheerful greeting, probably assuming my realtor hadn’t already contacted me. When I confronted them and asked them to leave, the owner became VERY aggressive. I had to repeatedly demand that they leave my property while he constantly challenged me. *I walked away*. Needless to say, both sides are lawyered up. If you are interested, I have dozens of pictures of what went wrong. The house was also viewed by a certified home inspector and a mortgage appraiser that “failed” the house AFTER Five Star painting completed their work.