We had used Absolute Pools a few years ago when we experienced a leak in the plumbing for our pool. Their representatives were pleasant, and their repair technician was prompt and courteous as well. What matters most to us, however, is not only the work that is done, but what is left behind. They worked with us on the estimate, sent the repair tech promptly, and that tech did a clean job and left things as good as when he arrived. This time, we had two leaks -- one in our pool plumbing, and one in our spa plumbing, due to a severe ice storm that left us with below freezing temperatures and no power for four days. The particular part in the spa was difficult to find. Mark Thompson himself (the president of the company) and his employee, Alex, both worked with us to find the correct part to do the repair and agreed to "create" the right piece to do the repair on the spa. They arranged a date and time for the pool and spa repair to be done simultaneously; however, the manufacturer sent the wrong part for the spa. They promptly contacted the manufacturer, and arranged to come back only two days later to complete the work on the spa. Josh did excellent work on both repairs, was prompt (did not waste any time), was respectful, and left the worksite in great order, even offering to put the panels back on the spa for us. As well, he maintained excellent communication with us so that we knew exactly when he would arrive. Finally, he showed up even though it rained pretty much the entire week, and never complained! Simply put, you just don't find this quaity of service with many providers, especially where swimming pools are concerned. The entire staff of Absolute Pool & Spa Care works well together and with its customers to ensure excellent results. It takes a business owner with integrity to hire employees with integrity and a good work ethic. There's no run-around on their estimates -- they are usually right on the spot., and we find their prices fair and reasonable. As well, there's very little lag in returning calls and getting a firm appointment date to have services performed. We would highly recommend Absolute Pool & Spa Care to anyone in the area because we ABSOLUTELY trust them to do a quality job, and to respect us, as well as our equipment and our property.