Bloomingdale Pool Liner Replacement

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69
Reviews
Lazy Day Pool & Spa Inc
Recent Review: The service was excellent. They had great follow up and good customer service.
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1
Review
Champion Pools
Recent Review: After going against my own gut feeling and going with a pool company I had been dealing with, we went with my husband's choice instead. Already regretting the decision. We needed a pool liner replaced and I interviewed 3 companies. My husband felt that Max from Champion Pools knew his stuff and felt confident that he would do a good job. We were told that the pool liner could take about 2 weeks to come in after it was ordered. After waiting 5 weeks, he finally came and started work on our pool. What we were told would be a one day job, turned into three, and the process was nothing like the plan he had explained to my husband. I didn't so much care about the time involved in getting it done as long as it was done right. He finished the pool, left all the trash from the job outside the yard fence and was gone. I tried to turn on the Polaris to clean the pool and water began shooting out from behind the gasket and in turn behind the wall of the pool. I'm not a mechanic or pool specialist, but I don't think that's good. I was told by my pool maintenance man that Champion Pools has had many complaints filed with the Better Business Bureau (shame on me for not checking there first) and he'd never come back out to repair any problems. Yep, he was right. Now we're into June with 2 small children begging every day to get into the pool. Still waiting to hear from Max!
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15
Reviews
A-1 Pool Service Inc
Recent Review: They are superb and I have only good things to say. Anything couldn't have been better. They come weekly and they are always prompt, on time, and the man that comes to service the pool is pleasant and does a very nice job.
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7
Reviews
Year Round Pool Company, Inc.
Recent Review: Horrible, Nightmarish. We were lied to about the price and they refused to honor the price; the women in charge of customer service was rude and kept making excuses. We even went as far as to contact the president of the company about the injustice that we felt and he simply had this same woman call us back and tell us that she is not rude!
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7
Reviews
Advance Pools
Recent Review: Very well and Mr. Wandell saved me about $300.00.
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6
Reviews
ASP - America's Swimming Pool Co Statesboro
Recent Review: They provide a quality service much better that other pool service companies I have used in the past. I highly recommend this company.
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1
Review
Palm Coast Pools
Recent Review: Jamie B. is the owner.  The agreement was for Palm Coast Pools to provide pool & spa cleaning services every two weeks. The first couple months were great, he was on time, did a good job, was professional, etc.  However, by the third month things began to slip.  He wasn't showing up when he was supposed to, did a rush job when he did show, wasn't checking/testing the water, etc.   On November 30th, I informed him that I was going to start cleaning the pool myself and was looking to purchase a Polaris 360 pool cleaner and that his services were no longer needed after December (30 days notice).  He offered to help purchase and install the Polaris.  I accepted his offer and gave him a check for $540 to purchase the Polaris, which he promptly cashed. That was the last time I saw him.  He never showed up in December to clean the pool and as of January 7, 2016, I still have not received the Polaris or been able to get my money back. It appears that my only recourse is to file a Police report.  Do not use this man or his company! 
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180
Reviews
Pool Folks LLC
Recent Review: Standard monthly maintenance service
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Reviews
Coastal Blue Pool Service
Business Description: We are locally owned and operated and proudly serve the Greater Savannah Area. At Coastal Blue Pools we pride ourselves in following High National Standards for swimming pool maintenance and cleaning with our professional and personalized services. We are licensed and insured, and provide our customers with the services they expect, industry trained technicians, dependability, and honesty.

Reviews in Bloomingdale to Replace Swimming Pool Liner

DChampion Pools
After going against my own gut feeling and going with a pool company I had been dealing with, we went with my husband's choice instead. Already regretting the decision. We needed a pool liner replaced and I interviewed 3 companies. My husband felt that Max from Champion Pools knew his stuff and felt confident that he would do a good job. We were told that the pool liner could take about 2 weeks to come in after it was ordered. After waiting 5 weeks, he finally came and started work on our pool. What we were told would be a one day job, turned into three, and the process was nothing like the plan he had explained to my husband. I didn't so much care about the time involved in getting it done as long as it was done right. He finished the pool, left all the trash from the job outside the yard fence and was gone. I tried to turn on the Polaris to clean the pool and water began shooting out from behind the gasket and in turn behind the wall of the pool. I'm not a mechanic or pool specialist, but I don't think that's good. I was told by my pool maintenance man that Champion Pools has had many complaints filed with the Better Business Bureau (shame on me for not checking there first) and he'd never come back out to repair any problems. Yep, he was right. Now we're into June with 2 small children begging every day to get into the pool. Still waiting to hear from Max!
- Victoria K....
AA-1 Pool Service Inc
They are superb and I have only good things to say. Anything couldn't have been better. They come weekly and they are always prompt, on time, and the man that comes to service the pool is pleasant and does a very nice job.
- Carol B....
AASP - America's Swimming Pool Co Statesboro
They provide a quality service much better that other pool service companies I have used in the past. I highly recommend this company.
- Spencer T....
DYear Round Pool Company, Inc.
Horrible, Nightmarish. We were lied to about the price and they refused to honor the price; the women in charge of customer service was rude and kept making excuses. We even went as far as to contact the president of the company about the injustice that we felt and he simply had this same woman call us back and tell us that she is not rude!
- W S....
FPalm Coast Pools
Jamie B. is the owner.  The agreement was for Palm Coast Pools to provide pool & spa cleaning services every two weeks. The first couple months were great, he was on time, did a good job, was professional, etc.  However, by the third month things began to slip.  He wasn't showing up when he was supposed to, did a rush job when he did show, wasn't checking/testing the water, etc.   On November 30th, I informed him that I was going to start cleaning the pool myself and was looking to purchase a Polaris 360 pool cleaner and that his services were no longer needed after December (30 days notice).  He offered to help purchase and install the Polaris.  I accepted his offer and gave him a check for $540 to purchase the Polaris, which he promptly cashed. That was the last time I saw him.  He never showed up in December to clean the pool and as of January 7, 2016, I still have not received the Polaris or been able to get my money back. It appears that my only recourse is to file a Police report.  Do not use this man or his company! 
- Gary F....
BPool Folks LLC
Technically they seem fine. Unless you are home when they come - you never know whether they have been as they do not leave any type of service ticket indicating that they have been or what they have done.
- Malcolm F....
DA-1 Pool Service Inc
We had complaints each week that A-1 was to provide service from our renters and property manager. While A-1 was easy to get a hold of they were very quick to deny any issue and to blame the renters for being too fussy. The third time in three weeks that we contacted they there solution to getting the pool cleaned was not to go take a look, but to tell us to find someone else. Not what we expected from a pool service company in an town that depends on great service for visitors for the area. We had to find another service.
- Mike W....
AAdvance Pools
I am an absentee owner and have used several of the pool service companies. More recently, I have used one of the largest on the island and had horrific results, and I have used smaller companies in the past with similar results. The main issue with the pool service and the companies is that many use personnel that have limited experience with the pool equipment, and most likely, the pool owner ends up knowing more about the equipment than the pool companies. While I have used Advanced Cleaning over the past month, I have been very pleased with their pool cleaning and Milton Lopez's attention to service on my equipment has been excellent. The price quotes are in line with what should be expected and they will see the problem through. I would definitely recommend this service to others on the island. Go with this company, you'll be glad you did.
- Thomas J....
AA-1 Pool Service Inc
A-1 pool service solved all our pool problems after a competitor performed a problematic installation of mechanical equipment that was left leaking, shaking, and improperly located outside our service yard. Despite a pattern of assurances, the original contractor never commenced the necessary repairs. I gave up on the original contractor and called A-1 Pool service for help. The owner, Paul Bullock came out to my home within two hours of my call. He showed me that the pump and filter were poorly matched and that this was going to result in early mechanical failure. He identified other deficiencies that had to be corrected as well, and offered to reposition and enclose the system so that I could comply with the rules of our home owner’s association. I hired Paul on the spot. He put together a plan that addressed all the problems left in my lap by the original contractor. The work is now done and the results are fantastic. The water is crystal clear because the new filter and pump work at maximum efficiency. The pump is quiet and the pipes don’t leak and shake any more. The pressure gauge reading is now normal. Components left sitting on the ground by the original contractor are now properly installed. The pool is safe and clean, and the installation complies with the HOA standards. A-1 Pool Service is a professional operation in every respect. It’s a pleasure to deal with a responsive and helpful office manager. They communicate with you. Their work is meticulous and that is evidenced by a perfectly functioning pool. A-1 is now doing our weekly maintenance. Their technicians come on schedule, are friendly, and leave everything clean and safe. You can depend on these people. I am glad that I found this company and strongly recommend A-1 Pool Service.
- Jeffrey K....
FA-1 Pool Service Inc
Here is a summary of a few of the MANY issues we've had with A-1: 1.  The most awful customer service your can imagine.   We've only ever dealt with one person at A1 from a customer service standpoint and it was always the same. 2. We've had several large charges pop up on our bills over the years for work that was not authorized and repairs that were not needed or approved. Each time we asked about these we were met with rudeness by Dawn.  We've made it clear that they were not to perform any repairs to our pool without our prior approval and yet they've continued to do it.  Until recently we've paid all of the bills for the work that was not authorized. 2. They backwashed a huge pile of sand into our newly landscaped area and ruined it although there were many appropriate and convenient places to backwash.  When Dawn was contacted about this she made no effort to remedy the situation and pretty much said it wasn't her problem. 3. We had renters who paid us to heat the pool and  A-1 was supposed to turn on the pool heater a few days prior to their arrival. When the renters arrived the pool was cold and the heater was not on.  I contacted Dawn and she insisted that the pool heater was turned on and it was not their problem.  I even had our renters take pictures of all the heating equipment that proved the heater was not on and Dawn still told me it was not her problem.  On several occasions when we have been at the house, A1 has turned our pool heater off without permission when we have been the ones to turn it on.  So, A-1 may have turned it on as Dawn stated but someone from her company turned it off before the renters arrived because the heater is locked and A-1 employees were the only ones who had access.  We had to give our renters a refund and Dawn still made us pay for them to turn the heater on even though it wasn't on for the renters.  Dawn did not care at all what problems A-1 created for us or our renters. 4. Last spring we had another situation where the pool was not heated for a renter.  I immediately contacted A-1 and the person who answered said Dawn wasn't there and she couldn't help me.  This escalated into a big deal because I had unhappy guests at my house who paid to have the pool heated and the pool was cold.  I decided to take matters into my own hands and had a tech from the heating company dispatched who was able to easily fix the issue for me.    The heating company also identified at this time that the heater was never turned on.  Again, I had pictures taken which clearly showed that they heater was not on. The heater is locked and the only way it could have been turned on or off was by A-1.  In the meantime, A1 took it upon themselves to send someone from their company out and charged me even though I told them I would handle it on my own when the person on the phone at A1 told me she couldn't help.   When the charges popped up for this, i contacted Dawn who insisted that we pay them because they sent someone out. The fact that they did not turn the heater on, told me that they could not help, and that I had to get the pool heater fixed myself meant nothing to her and she was extremely argumentative.  Once again, we paid another bill for something that was not requested or helpful. 5.  The final straw was this summer when I asked A1 to check the light in our pool because someone said it wasn't working.  A1 never got back to me on this and when I asked about it again they said the light was fine and there was nothing wrong with it.   I was very clear when I asked Dawn about the light that I did not want any repairs done without our approval, I just wanted to know if anything was wrong.  Low and behold the following month I have a HUGE charge on my pool bill for the light being replaced.  When I contacted Dawn about this she said it was her mistake and if we didn't want it then they could come back and undo all the work and put the non-functioning one back in.    Last I heard there was nothing wrong with my light, why would you need to replace it if there was nothing wrong? And seriously A1, that's your response when you make a mistake? To tell the customer it was your mistake and you will come back out and put a supposedly non-function light back in the pool? Your "customer" solution is to spend more time "undoing" your mistake to leave the customer in a worse position?  That defies all logic and does not help anyone.   Based on the information I received from A1 I do not believe there was anything wrong with the light in the first place and I think this is all a coverup for the erroneous charges.  I made it very clear that I would not be paying for the work that was not authorized which was their mistake and that I was switching pool companies.  I received another email about payment for this work and I again made it clear that I would not be paying for this.  Dawn's response to this was to tell me that the account would be sent to collections if I did not pay it.  She also offered again to spend additional labor to undo the work that they did.  I declined, and told her that I do not trust them and do not want them on my property.  As an alternative, I let her know if they wanted their light back that I would have my current pool company remove it and send it to them as long as A-1 paid for the labor upfront.  She responded that she would be sending this to collections. I am not worried about the collections process at all as I can't imagine how we could be expected to pay for work that was NOT AUTHORIZED.  However, I did decide to write a review on google so that I could share my repeated problems so that others would have this information when they needed to select a pool company.   I promptly received an email from Dawn after I wrote a review on Google stating that "since I wrote a negative review" they can not resolve this issue and have no choice other than to send it to collections.  What?  You have no choice and can't resolve the issue? This makes absolutely no sense since she has made zero attempts to resolve this over the last few months and had already stated that she was sending it to collections.  I have been bullied into paying for charges that were not previously authorized and for mistakes that A-1 has made but I will not be bullied into staying silent over this.  It's important for me to share an accurate and honest view on my experiences with A1.  That's what reviews are for and I feel that people who are considering using A1 should know how they treat their customers. Lastly, I was astonished by the response that Dawn posted to my Google review.  In this response she stated that we have safety and flood issues with our house and they replaced the pool light due to safety concerns.   This is 100% NOT ACCURATE.  It is a fabrication after the fact to try to negate the facts in the review.  When I contacted Dawn about the bill for the light she stated that this was their mistake.   Don't you think that if there was a safety issue that it would have been included somewhere in the explanation of why work was done that was not authorized?   We have been working with A1 for years and the FIRST time that I have ever heard anything about safety and flood issues was today in reading her "public" response on Google.   I am shocked that she would fabricate something like this after the fact, but I guess it shouldn't surprise me given my other interactions. We own several homes and this is the first time that we've encountered a situation like this.  My co-owner has three engineering degrees including a PhD in engineering.  He specializes in Safety Engineering and we are very diligent about any potential safety issues surrounding our house.  If there was any kind of "safety"issue, as Dawn is now making up after the fact, then there is no reason that she could not have called me and had the repair authorized.  There were no renters at the house and there was no one in danger.  As I stated before, the bill for this "repair" came as a surprise and when i asked about it Dawn admitted it was her mistake.  Why, 4 months later am I hearing for the first time on a Google review that this was a safety issue?  Because the safety issue was fabricated for the response to the review. That's SO wrong.   Also, I want to be very clear that there is money that is in dispute here, but this review has nothing to do with money for me.  A1 believes there is money owed to them for service and maintenance.  We contend that our account is paid in full because we will not be paying for "repairs" that they were not authorized to perform, and in fact were specifically told not to do without approval.  Lastly, there is money owed to us for our ruined landscaping and other erroneous charges.  However, even if A1 offered to credit me back $5000 right now if I removed my review, I would not do it because this is the truth.  I have spent a lot of time this evening writing all of the details of this review because I want anyone who is looking for a pool company in Hilton Head to know my experience with A1. Oh, and beware if you choose to go with A-1, Dawn also said on the response to my Google review to contact her and she would share any information anyone wanted to know about MY HOUSE AND ME.  She's asking for a lawsuit there. She also posted the name of my street on the Google review. So, folks, this is the kind of person you are dealing with?.do you really want to risk being overcharged, being threatened for not paying the charges for the unauthorized work and then have someone tell the world on the internet to contact her and she will tell you anything you want to know about YOUR HOUSE AND YOU?  
- Angela H....