I called and made an appointment and was told I would need two technicians for the job, since my washer and dryer are stacked. The person on the phone took notes and told me 2 techs would be out. On the day of scheduled service, only one tech was dispatched. He was lovely on the phone and so nice, and he tried to get a second tech, but everyone was booked. I called customer service at his request and rescheduled service, again with notes for two techs. I was assured that this time would be different. I took off from work and stayed home exclusively for this appointment, and once again they dispatched only one tech. Again the tech they dispatched this time (Eli Lindsey, #580019) was really professional and tried to recover the job, trying for a second tech in the area, to no avail. He was kind, and I hope he is recognized for this. I got back on the phone : Customer service argued with me that I shouldn’t be complaining, since the tech was coming out in the agreed upon time, even though it wasn’t the required team configuration. They didn’t even understand the problem, and nobody could acknowledge the mixup. A customer service supervisor was similarly unhelpful and was unable to recover service: I actually wanted to keep Sears for the job, since the techs had been lovely, but I had had enough of talking with them and waiting for their help. It’s a shame, since Sears made my washer, and I have to call someone else to do the repairs.