Sent by my home warranty company, the plumber arrived on 12/21, he looked at my leaking sink and said I needed a new faucet, but that he didn't have any on the truck and would have to come back next week. The entire portion of the cabinet under my kitchen sink was wet and continued to leak, so I told him it couldn't last another two days, as my cabinets were already starting to warp. The plumber told me to get a fan (which I did) to dry the area. Not only did the area not dry (it couldn't, because the leak continued), the water continued to drip. On Monday, I called and was told that since it wasn't an emergency, they couldn't come until Thursday. I explained that it was because of the leak, and was told to call the home warranty company to request same day service. I did and we made an appointment for the plumber to come back that afternoon between 12 and 6, I believe. I was told that he would call first to let me know he was on his way (their office was almost an hour away). At 5:10, when I was leaving the office, I called to make sure someone was still coming and was assured that he was. When I arrived home, I was surprised to find a "sorry we missed you" card on the door, stating that he had arrived at 3, and because no one answered the door, left at 3:10. I called the office back immediately and was told that he did indeed call (although I never talked to him), and they could pull the phone records and GPS to prove it. They were more concerned with proving that he had indeed come rather than fixing my sink. I explained that the leaky sink was a priority for me, so of course, I would have been there had he told me he was coming (my office is only 7 miles away). I got into an argument with the customer service rep, and hung up. I had to call another plumber, resulting in another day of additional cabinet damage. Terrible service. I would definitely not recommend!