I interviewed several security companies before deciding on Scott Alarm. I liked the straightforwardness of the salesman, no "deals" or pressure, and I liked that they offer other electronic services, like home theatre installation, that we might want to use in the future. They are a local company, too, which is also something we look for. We asked to pay in full up front for multiple years of security monitoring in exchange for a discount, and they were happy to accommodate us. That was about the last time we heard from the sales guy. The installer was great, and very nice, and came back when we had a problem or question, but the sales guy just vanished. The thermostats aren't nearly as user-friendly or efficient as we'd hoped, and all I can say is that I hope the security response is better than the sales guy's responsiveness after the sale. To be fair, yes, the system is connected to a national hotline/response center, so yes, it's functional, but I was left feeling like I'd paid several thousand dollars for paper yard signs. Or, in Dave Ramsey terms, instead of using cash and negotiating a lower price, we paid a stupid tax! I hope the system is never seriously tested, because Scott Alarm left me with no confidence that they care about me at all.