The owner , Bernard ,and his wife are great. He is easy to get a hold of , patient, knowledgeable , kind, helpful , punctual and accommodating. I should have used him to do the chimney repair but I got a mixed up on his estimate, he would have been cheaper and better. They only thing that was not so cheap was the back panel to the fireplace. I have three wall pieces and a bottom piece like most fireplaces. Just the back wall one had a crack in it. I figured those pieces would maybe run at most $50 each but they are a whopping $250 each piece. I am glad I only needed one. He said the manufacturer mark up is very high and there is not much he can do about it... and based on his character, I believe him. I will have him back to do some duct work cleaning too when we are ready. Just a helpful note, everyone should have their chimney inspected, we had three roofers come out to do a roof estimate, not one of them caught the huge problem with our chimney. Bernard was not one of them but I am sure he would have caught it. The wood was rotten at the bottom and unstable. I would recommend calling him to come give a free estimate . the quotes I got to repair it ranged from 5,500 to 3,000. He would have done it right and for less but alas, I missed out.