To begin with, Heath and his company was not the first option we called; however, he was referred to us through a mutual business friend. My previous unit (Goodman 4 ton condenser matched with a 5 ton air handler) was installed in 2006. It needed an evaporator coil, as shown through the diagnostic check through another vendor (was a nightmare of an experience). The other vendor was a pushy, sales first style company that was more concerned about the sale of a new unit (in excess of $10,000); was actually a ~$600 job to repair. This company was not the preferred option, rather required as I went through our home warranty company. We soon fired the other company and went through a payout option with the warranty company for the replacement of the evaporator coil. Needless to say, we did not go with replacing the evaporator coil after all; mainly due to working with Heath and the great deal and professionalism he and his crew provided. After negotiating with Heath and going over pros/cons of units/brands as well as pricing, for greater than 6 weeks (Heath is extremely patient); we went with replacing the unit. Bottom line: Heath and his crew showed up in two modern work vans (without advertising all over them), on time, neat in appearance, professional, and ready to work. They saw our needs as we saw them and were never pushy from beginning to end, offered appropriate advice when necessary. Heath was never sales heavy and once we did purchase the unit with him, his demeanor and attitude never changed. Great company, wonderful experience. Start of install job to finish, including testing: ~3 hours. Services provided: 6 weeks worth of back and forth emails, phone calls, and face-to-face meetings (didn't charge a penny) to provide endless options for repair/replacement. He installed new 4-ton 14 Seer Condenser and Air Handler combo, repaired drain line, fixed thermostat wiring for new unit in +/-3 hours.