Recent Review: First, a bit of background. We knew our A/C was getting old (it was installed in 1998) and started getting quotes back in 2010, but decided to see if we could get a few more years out of it (we have it serviced every year and I think that helped it live as long as it did). We got more quotes in 2013, but, again, decided to wait. Then, it died on Thanksgiving day of 2015. We needed a new system but took our time finding the right company. I had already gotten quotes from companies in the past and knew which ones I wasn't impressed with from that process, so I decided to get quotes from one company I had liked and three new ones. Of the new ones, two were from companies that had done work for neighbors, one of which was highly recommended (Freedom) by a neighbor who does as much research as I do on purchases. I also did a LOT of research on a forum owned and run by retired and professional HVAC people. Their help was invaluable, and it was unbiased because they weren't trying to get my business. The one thing I read over and over on the site was that proper installation was far more important than the equipment being installed. That made sense but I didn't know what it meant until Matt from Freedom Air came to my home to give me a quote. He pointed out things that NONE of the other 8 or 10 other companies had noticed. He explained a lot of things to me, such as how the angle that air comes out of the ceiling registers can greatly affect how well any given room is cooled (or not, if the angle is wrong). It was obvious to me that he knew what he was talking about, and he made it easy to narrow down our choice to Freedom Air. As I said above, we also added a whole house dehumidifier, which was no small thing since they are pricy. My husband and I decided to add the dehumidifier to the process for two reasons: 1) We live in Florida and it will do a better job of dehumidifying the house than the A/C system alone, and 2) I have a daughter with health problems and the dehumidifier will help with that. Matt and Freedom Air were willing to adding this, and they were also upfront in telling me that they had installed only two of these in the past. I truly appreciated the fact that they were honest with me about this fact before they starting the installation. Knowing that they didn't have a lot of experience with whole house dehumidifiers meant that there might be a few kinks to work out, and there were. But I'm getting ahead of myself. The day of installation went better than I had hoped. They arrived on time, were all professional, and wore booties on their shoes so they didn't track dirt through my house. They finished much sooner than I thought they would and cleaned up well. As for the dehumidifier, it took some fine tuning to get everything right. The main problem was that the way they initially hooked it up to the duct system blew warm air into one room. They called Honeywell and spoke directly with them to resolve this problem, which they did. It took several trips back to my house to resolve this, and I am happy to say that they were always polite and respectful when I called or came back to my home. We are now three months into our new A/C system and we are all very happy with it. I am so glad I went with Freedom Air. They were responsive to my needs, respectful of the fact that I used an Internet forum for knowledge and information, and they kept coming back until the A/C system worked the way it needed to. It might sound like there were a lot of problems with our installation but I want to clarify that what we experienced were the result of adding a whole house dehumidifier. We were sort of like a guinea pig, and we knew that going into this. As far as I can tell, it was a win-win situation for both us and Freedom Air - We now have a new A/C and dehumidifier that work great (FAR better than our previous system), and Freedom Air gained experience on the best way to incorporate both items in a home.