I called, left a msg and Mark immediately returned my call. He agreed & met with me at our house in Freeport FL on Wednesday. He measured where our pool fence was to go and told me that he would call with an estimate the next day. Mark was very nice and well versed in fencing, I enjoyed talking with him and felt good about the visit. He did not call on Thursday, even though I called and left messages with him twice--to date, he still hasn't called me back with an estimate. When I first spoke with Mark, we had a short (2 week turn around time); however, since our contractor has told us that the fence could be installed after our house closed. I would have appreciated some kind of response. Regardless, I should have gone with another company -- I saw the reviews on Niceville Fence, but thought I'd give them the benefit of the doubt.