We didn't have a clue on how to service a pool on our own. They told us it would cost around $60/hour to teach us how to maintain our pool, which we thought was reasonable as that is their hourly service fee. However, after a professional, thorough lesson, they did not charge us. That was a good business call on their part, as we knew that we would go to them for help in the future. When our pool pump broke, they sent a service technician to our home within 48 hours, checked out our pump, called me with an estimate and had it fixed within a week.