In early April of 2014, my wife came home to find our house 95% flooded because of a broken water line from the refrigerator ice maker. Panicked, I quickly did some internet research and settled on Gainesville Restoration & Remodeling. After speaking to Russ Mills, I was initially impressed as he and his team arrived within 30 minutes of my phone call and immediately began the demolition and removal of the waterlogged baseboards, drywall, and flooring. After removing the standing water and placing dozen of air blowers, dehumidifiers, and air filters, I felt we were in good hands. Russ calmly told me after the initial drying process everything would be alright and "this will be a quick process" to restore and remodel the home. Our entire house was packed into our garage and then a generic brand "Pod" that was left in our driveway. I thought and was told this was standard procedure. That's when things started to fall off the rails. Russ and his team seemed overworked and stretched with too many other jobs. Random subcontractors were frequent visitors to our abandoned home with little or no communication prior and hardly any supervision. My calls and text messages were infrequently returned. The drywall repair was completed in a reasonable time and the painters repainted what they could. The electrician was top notch and the tile setter for our back splash was excellent. However, everything else took way too long. The wood flooring took several weeks to arrive and nearly a week to install. As the weeks turned to months and spring turned to summer, we periodically checked the contents of our "Pod" only to find ants running through our belongings because GRR carelessly packed our entire pantry inside. Sometimes I would drop by to check on the home after work to find the subcontractors had left doors unlocked or wide open for insects and roaches to traverse freely. Our replacement kitchen cabinets were installed carelessly which then affected the granite reinstallation. The fine details were a difficult, laborious task for GRR to complete. The bottom line regarding this restoration; it took 2 months to move back into the home to where we could live in it again. It took 5 months for the punch list to finally be completed and the final insurance check to be handed over to GRR. While this process took way too long and Chris Pickering, the owner of GRR was shockingly unconcerned about receiving either of their payments from me and my insurance company, we did finally end up with a beautiful and improved home. Or so we thought... Fast forward to late February 2015. I woke up to find yet another flood in my home, this time originating between a bathroom and closet wall. I called a different restoration company and when the plumber arrived to find the source of the leak, I was flabbergasted by the cause. When GRR replaced our baseboards after the first flood, they managed to shoot a finish nail through a copper pipe that supplies the cold water to the aforementioned bathroom sink (the nail was way too long for the location and I was later told that the baseboard should have been glued to the wall in that location). It took about 9 months for the nail to rust through the pipe, but once it did, our home was ruined once again! 2 major floods in less than a year and yes, our insurance company is threatening to drop us! In using a different restoration company this time around we have learned about all the shortcuts GRR took in rebuilding our home the first time around. If we only knew. This is only a fraction of the countless things I could complain about regarding our experience with GRR. Missed deadlines, broken promises, careless workmanship, and non-existent supervision. And after the negligence which has caused our 2nd flood, I wish I could give them a F- rating. Do not touch this contractor with a 10 foot pole. RUN, don't walk away from this one.