I had used Stone Giant in 2009 during my remodel of my previous home. I bought a new primary residence which required updating of kitchen and bathrooms. Based on the advertised price of $29 sq ft and my previous experience 5 yrs ago, the wife and I went to Stone Giant and arranged for an estimate with Bob McHugh the owner. I had figured 120 sq ft with my crude measurements. I figured $300 for the kitchen sink and $150 each for the bathroom sinks when setting our budget. Simply a guess for a place to negotiate from setting my price point at $4,500 for the job. $750 for sinks and 120 sq ft @ $29 would put me at $4,230. So $4,500 was a realistic budget. Bob came out, measured, and we arranged to meet again to select material and sign a contract. Bob's estimate was over my budget at nearly $6,000 for the job after the wife picked out a material for the kitchen. I objected and shared with Bob again my target. He stated he had three granites that fall in the $29 range, showed us the material, and then shared that if we picked remnants he would do those for $29 sq ft. We stated we'd use remnants to stay in budget and use the lowest end option for the bar and fireplace. The only exception was the kitchen. The wife picked a material I thought was verbally quoted at $44 a sq ft. Bob came down on his price to $5,300. With the selection of the higher cost material I could see where my guestimate of $4,500 needed revision. So we shook hands, the wife reviewed and signed the contract. I am so disappointed in my decision for several reasons. First I trusted Bob was going to deliver what I needed for the price agreed. Second I expected the quality of work would have been as good if not better then my previous experience with all the referrals I've given Bob over the years. Third I never thought Bob would extort money from me as a business practice. But turns out looking on the Internet Bob has used a tactic of asking for more money and threatening to put a lien on your property if you don't pay him immediately with other people. My fault for not looking at Ripoff Reports and BBB before contracting with Stone Giant. During the installation the workman physically damaged my walls removing the old countertops. The guy tried to use a crowbar to pry a backsplash off the wall that was still screwed into the countertop itself. The wall needs major repair. Stone Giant was told by my wife to fix the wall and not cover it up with granite till it was fixed. You can still see the damage and they have no intention of fixing it. Every hole drilled for faucets in the bathrooms were drilled off center. One is over 3/4" to the left of center. Bob ignored my request to replace the top to make it right. He said I said "we are done." I guess extorting money is acknowledgment of job completion. Bob changed his price on the fly after the job was completed. See for yourself, Bob doesn't have his prices for anything posted nor does he give an itemized detailed estimate. Our fault for signing a contract where the detailed calculations were missing. Trust a person to do business as verbally described without prices listed in writing, never again. Bob told us if we picked any of the three lower end granites the work would cost $29 a sq ft installed. He also verbally quoted this price for any remnant in the yard. My wife and I were called liars by Bob to our faces when we called him on this. Why would my wife pick remnants for the bathrooms and I picked one of the low end granites for the fireplace and bar? Simple, to stay under $30 sq ft and save money. For our kitchen we picked a $38 per sq ft product for 50 sq ft of work. The remainder of the granite Bob calculated to be 68 sq ft. So 50 sq ft x $38 per = $1,900 and 68 sq ft x $29 per = $1,972, total $3,872 for the stone. So Bob had to change his price per sq ft to justify getting more money from me. So four sinks cost $2,143. No way. Bob simply decided to use tactics he has used with other people after the deal was stuck to get more money. He did this by changing his story, giving me an additional bill, then threatening me with legal action, all while not fixing the problems that still exist with the products installed. Bob changed his price to $39 sq ft for all the granite after the job was done. That is still only $4,602 so he is telling me four sinks cost $1,413? He presented me with an additional bill after the work was done for another $715. He was very unprofessional with my wife and I even using tactics like calling us liars when we worked with him to develop an itemized bill with the prices he set. He got mad when his numbers, as in dollars, didn't make sense and requested we let him remove the "additional granite he installed." When I agreed it would be ok giving him the tools to remove it so he stormed out of my house and generated the threatening letter. I never saw a quote revising the price quoted. He has never produced an itemized bill using his prices verbally quoted. I truly believed I owed him nothing when the job was completed. Today I believe he owes me the $715 back, the rework to deliver the quality of product I expected, and should pay to have the damage done to my walls repaired. He has left the wall repairs to me and has no intention based on his attitude to fix the improperly drilled holes for the faucets. Do not use Stone Giant. I've filed a formal complaint with the Better Business Bureau and posting this on Angies list to warn others of Bob's business practices. I'm not mad at Bob just disappointed at his unprofessional act. I paid Bob the $715 to assure he doesn't put a lien on my house while I'm still doing renovations. So he got what he originally wanted from me, $6,000 for the job. Not what he advertises on the internet or shook hands on. It is what Bob wanted so he extorted money from me to get $6,000 he originally wanted and have things his way.