This is my second time using Tracy's service. The thing I like most about working with Tracy is that he makes very helpful recommendations. I'd never redone a bathroom, and didn't really know what I wanted. He made several excellent suggestions that really improved the finished product. Beyond knowing how to do all this stuff, he also has a good eye for design. He helped me along at each step of the decision making process, so I was never caught unaware. Tracy really knows what he's doing, but on occasion, his extended staff does not share his attention to detail. When brought to Tracy's attention (and Tracy usually noticed before I brought it up), Tracy redid or fixed what was needed, which I appreciated. He's friendly and hardworking, and often came up with creative solutions to problems encountered (the house dates to 1958, so nothing was especially "standard" about the job). Everyone who works with Tracy is courteous, especially his No. 2. They always cleaned up before they left, which amazed me since when working with tile, the same mess would be made the next day! Tracy is very easy to get a hold of, and was very responsive to questions and requests. In the hands of another person, this review probably would be an "excellent," but I'm unusually picky. If one tile isn't as flat set as the others, I tend to notice that kind of thing. I see things others probably do not even notice. I will definitely hire Tracy again. While showing him the bathroom, he spotted several things that need to be fixed, including some wood rot near certain places on the roof.