We were highly satisfied. Tawnya the sales rep was great to work with. Pricing was less than for similar laminate at the big box stores. We really liked the fact the flooring was displayed on skids and you could see the how it looked for a 7 x 4 foot (approx) size area; much easier to visualize what it would look like in our home. This made it much easier to go back a forth between different flooring types on skids to compare different flooring to narrow our choice. We considered wood and laminate, but went with laminate because of the durability. We moved to FL from up north where we had hardwood, but it can be easility damaged via scratches and stains, and requires more maintenance and potential refinishing. Installer (Tim) was excellent and we could tell he had high standards for the quality of installation. He and his assistant were incredibly hard workers and I don't think they took breaks. They installed 700sq ft and completed the job in 13 hours (a day and a half). Labor cost was $1.50 per SF, and they moved the furniture (we moved everything but the large, heavy furniture to the garage, including moving drawers into the garage). One of the big box stores told us the installers would not move furniture. While there were a two cases where we expected to hear from them by phone, and communication could have been a little better, this is nitpicking and pales in comparison to what mattered most - a high quality job, which we got. We could not be happier with the finished product, and a couple of weeks after installation we still comment on how happy we are with the quality of the work. We would absolutely go directly back to them the next time we install flooring, and ask for Tawnya and for Tim as the installer. Highly recommend anyone consider flooring to go with them.