Recent Review: We contacted Matthew Roberts, Inc. to provide a quote on replacing the heat pump at our home. They had been referred to us by friends who recently had a new system installed by them. Luke was very flexible with scheduling the initial visit and was prompt, courteous and knowledgeable. He wasn't a typical Salesman. I could tell after only a few questions that he was someone who knew how to install these systems. We ended up selecting Matthew Roberts, Inc to perform the installation based upon our evaluation of all competitive bids. Our final decision was influenced by a number of factors, including their competitive position, positive referral, the ability to start within 2 days, and our impression of their company based on the first meeting with Luke. Cory and Garrett showed up on time the first day to install our first unit downstairs. They worked nonstop that day and we were back to cool by dinner time. They were professional, meticulous, and left our space clean and tidy. Cory and Tim showed up on time the second day to install our second unit upstairs. Once again, we were back up and running by dinner time. Our space was undisturbed and all evidence of the construction project removed. Good crews. Behind the scenes, Eileen worked with my wife on scheduling and ordering. She was on top of everything and even came to our house to have us sign the paperwork the day before the work started. After the dust settled and we had time to let the systems settle in, Luke followed up and came out to take care of some loose ends and check everything out. Mr. Roberts even made an appearance to thank us for the business. You're welcome, you and your team earned it. I have already recommended Matthew Roberts, Inc. to four others at work who are also in need of A/C repair and replacement and have no doubt that they will deliver.