My husband and I, who live in Cocoa Beach , Florida were very dissatisfied with the service we received both for Trane Air Conditioning and Beach Appliance. We bought our Trane gas furnace system from Beach Appliance in December 2010. We paid $3, 950.00 for the AC, plus an additional $650.00 for the 10-year extended warranty covering parts and labor. On June 2, 2014 Beach Appliance came to check why our air conditioner would not function. (The third time in 4 years we had to have a repairman come out.)The workers told my husband that we needed a new coil and they would return in two days to install it. They did return on June 4th supposedly to install the coil. Nope! After spending about 15 minutes on the furnace, my AC still did not work. Did they bring a new coil? No! They said Trane told them to try this “expansion part?” It did not work. We needed a new coil. They did not return in another two days as promised. At the time, my average house temperature was 88 degrees. Outside was averaging 90 degrees with afternoon showers. No one called to tell me there would be a delay. When I called them on June 6th, they informed me that the part had not arrived. 18 days! Yes, 18 days! That’s how long it took for my air conditioner to be fixed. After bugging Beach Appliance almost daily and receiving complaints about Trane from them, I finally called Trane directly on June 14th. At this point, I had been without AC for 12 days! After being on hold for almost an hour, they informed me that the “coil” was on a train from Tennessee! Train? Tennessee? Really? What about Fed Ex or UPS? “Sorry, it’s not due to arrive until June 20th.” Sorry? That’s it? Well, I was told by the Supervisor, if you didn’t have a warranty, it would cost you $1000.00 to get it fixed. I didn’t realize that a 10 year warranty meant seemingly 10 years to wait for repairs! I was told that Beach Appliance had not ordered the part until June 6th – 4 days after they told me that I needed one. Talk about lack of professionalism. In addition, when the workers came and replaced the coil on June 20th, they told me that when they went to Melbourne to pick up the part from their warehouse, the employee said their warehouse was full of these parts. Believe me,I asked Beach Appliance’s, Shawn, about this and he had no explanation. None. Neither did Trane, even after I sent them a registered letter. Am I satisfied with my Trane extended warranty? NO! Am I satisfied with Beach Appliance? No! The Beach Appliance workers did return with a roof vent cover that they replaced for free as a concession to my 18 days of discomfort, but no one offered to help me scrub away the mold and mildew that built up in my house due to lack of air conditioning. We do not recommend Trane air conditioners or their warranty.