Paradise Pool Company of Gainesville is the single worst pool company in Alachua County. Warn your friends that if they want a pool installed, to seek business with any company other than Paradise Pools. Over the last 6 years since my installation, we have had 5 major repairs needed on our pool. Four of those repairs were leaks in the pipes of the system including two times at the drain, very bottom of the pool. Each repair has required major digging in our yard and two have required that our pool slab be jack hammered and destroyed. It?s bad enough that we are only able to use our pool from May to October due to the weather, but then to have the pool out of commission because you cannot get Paradise Pools to come out and do the repair is unacceptable. Paradise Pools does not know what the words Customer Service mean and do not demonstrate any level of customer service skills. They do not answer their phones and screen calls. You can leave messages and they do not return them. They are nothing short of dishonest businessmen. My latest repair was yet another leak in the pipes at the drain. After getting the leak detection company to locate the problem back in November of 2015, I made several attempt to contact Paradise Pools to come out and initiate a work order for my repair. I finally received a call on 12/15/15 and was told by Dean, the service manager, that the repair crew would be out on Friday 12/18/15. No one showed up. Again. No matter what time and date Paradise pools tells you they will be there, they don?t show up and they don?t ever call to let you know why or where they are. Now to pickup a check or sign a contract, they are there Johnny on the spot. The crew finally showed up at my home on 12/23/15, dug a 3x3 hole in my slab and foundation and left. From 12/28/15-1/24/16, I left a total of 22 voice mails on their system asking where the repair crew was, when they would be back and for the service manager Dean to call me back. I received one voice mail from Dean on 1/21/16, with a condescending remark of ?trying to call you, AGAIN.? Lie. He never tried to call me. On 1/25/16, we fired Paradise Pools and asked them to not step foot on our property again. This was done via voice mail because again, we could not get anyone to answer the phone. On 1/26/16, Dean called me and stated that the reason the repair was not done was because on 12/23/15 when the repair crew came out to the house that someone on the property told them to leave because the leak was already repaired and to leave the hole unfilled. What? If that was the case, why would I leave 27 voice mails asking when someone was going to be back to make the repairs? If that was the case, would it not make sense to call the customer and follow up and clarify the situation. Instead, Paradise Pools wants to call and offer me a bold face lie about the situation. When I explained my frustration to Dean that afternoon, he hung up on me. That?s right, hangs up on me. Tom Solberg is the president of the company and the sales man. He is your best friend until the minute you sign over the payment for the pool. At that point, you never see him or hear from him again. My pool install was guaranteed to be done in 45 days. 4 months later, my job was completed. Twice during the construction, the pool rebar that was setup fell and caved in. That should have been my first sign of the lack of engineering skills on behalf of Paradise Pools. One month after our pool was completed, the first leak occurred at the drain pipe putting the pool out of commission for 3 more months. Mention Paradise Pools among the circles of pool companies including Pinch a Penny, Fun State Pools, Florida Leisure Pools, American Leak Detection, Roberts Pool Repairs, to name a few and they cringe. Paradise Pools has the single handed worst reputation in the business. Side Note: We called Funstate Pools on 1/25 and they were out on 1/26 to my home to make the repair. It took them 45 minutes to patch the leak and fix my pool. 45 MINUTES!!! Shame on you Paradise Pools. Bottom line? Paradise Pools is unreliable, provides zero customer service, don?t show up for appointments when scheduled, don?t return calls, and are unbearable to deal with. I?d also like to add that they are not accredited by the BBB due to the number of complaints received. Read these other complaints below: -Ed boyd find someone else ..... they come for an hour or 2 per day..they don't have dependable equipment, but cheap harbor freight stuff ...Morefind someone else ..... they come for an hour or 2 per day..they don't have dependable equipment, but cheap harbor freight stuff and then they claim they will have there guy come set up your pool, chemically make it right and sweep it for a week to put it on the right path and then turn it over............. that guy is USELESS.... didnt see him for 5 days, had to start it up myself because i couldnt stand the odor and the look of the swamp water, he swept pool one day came the next and said it will be fine, it doesnt need brushing but once a week, yet his foreman says otherwise, as well as the web go elsewhere........final warning -A Google User Paradise Pools was contracted to keep and maintain the pool at University Commons, a student community across from the UF campus. During our four week relationship, Paradise Pools was not only inadequate in their attempts to keep the pool ...MoreParadise Pools was contracted to keep and maintain the pool at University Commons, a student community across from the UF campus. During our four week relationship, Paradise Pools was not only inadequate in their attempts to keep the pool clean but when issues arose with our pool pump, their lack of experience and expertise caused our pool to become completely unusable (this happened between the months of July 2010 and August 2010; you could imagine the fury of our tenants). We contracted another pool company and have been happy since. Paradise Pool's idea of expedient service does not hold a light to any other pool service and repair company that we have experienced in Florida... it's non-existent. During the time that University Commons and Paradise Pools worked together, "paradise" never came to mind. -S.Raulerson, Alachua resident I really regret choosing Paradise Pool Company to build our pool. It has been a miserable experience. It is going to wind up taking them longer to finish my pool that it did to build my home. Not to mention that I cannot get anyone to return a phone call or respond to an email. So frustrated and disappointed. -Customer Warwicke We have worked with many contractors, this is by far the worst! Pool was to be finished in Aug/12, was not ready to use until Dec. Contractor used every excuse in the book, was often unresponsive. Specific problems: Deck was so uneven around the spa the owner had to insist it be redone as it was unsafe. The rest on the deck has very obvious sloping, is unsightly. Excuse given..shape of pool. Consultant states...problem with "shooting" pool between level from house, the pool and the footings. Basically no care for the new plaster. NONE! Now plaster is badly marked. Paradise rep. states looks normal. Immediate post plaster care was so poor that the skimmer basket split because it was so full of debis, and the pump had to be turned off by owner as it was so hot. Contract stated side sucking cleaner, a cheap hand vacuum head and tubing delivered. Later changed. Etc etc. etc. Summary..the owner is a great salesman, but in no way can we recommend this company as a pool contractor. -P. Sarantos I made the mistake of using Paradise pools to do a major pool renovation. They are 3 months late and not 1/2 way through the work. They are unresponsive and the owner has an attitude which prohibits him from working with other contractors and interior designers. I have done many home projects before and have never encountered such unprofessional and unacceptable behavior.miserable experience. It's going to end up taking them longer to finish my pool than it did to build my house. Not to mention no one will return phone calls or emails. So frustrated and disappointed.