Bob came out to the house, and we discovered there was already a gas hookup in the room in question. I apologized for wasting his time, and then he informed me that he was billing me for his time from when he left his office (45 minutes prior). Since he was already on site, I asked him to check the pressure on a separate gas line that wasn't working. This ultimately required an additional 45 minutes, as he had to assemble a tool that fit the gas line from parts on his truck in order to hook up a bicycle pump to the line in order to test the pressure. If he had the correct tool, the actual test was 10 minutes max. He also informed me that the Angie's List coupon for an $85 dollar "free first service" wasn't applicable because I was "out of the area", in spite of no disclaimers of any kind on the coupon, or any warning about this when I spoke with him on the phone. He gave me a bill for $127, which I paid. I thought it was excessive for the work performed, and that the least he could have done was to deduct the $85 for the coupon. I deal fairly with people, and expect them to deal fairly with me. My feeling is that if Bob is going to bill for travel time, he should tell you. Why would you use him outside of Fort Walton Beach proper? I would not use him in Niceville, Destin, or Bluewater Bay, as your bill when he arrives is already going to be $45. Also, if you're planning on using his coupon, ask him about it first -- he didn't honor it for me.