First of all, I like to say I really like Nick. I wasn't exactly sure who Thomas was in this process till we were 4 months into the work, but he is a very nice guy too (btw he is a designer) . Just cause they are nice does not mean I was happy. Let's start from the beginning. My project grew from refacing several bathrooms into refacing my kitchen (as well as rebuilding some cabinets), building a custom fireplace wall unit, rebuilding my laundry room and creating some custom closets. In the proposal process, Nick and Thomas were very accommodating. I was quite impressed with how they would literally sketch a design within minutes and price it out. Also let me say, their prices are very competitive, if not the best. I initially met Cabinet Masters at the end of January 2016. I would meet them again in February and March as my job grew in size. My initial contract called for install at the middle to end of March. As my project grew. I specifically said if any of these additional projects will push my timeline, please let me know. They said we'll get it all done in one shot and we would do that to you (drag it out). As the end of March came, the excuses started as to why they might be to me the first week of April 2016. As the 2nd week of April approached, all the sudden I found myself corresponding with Thomas and not Nick. I assumed at this point Thomas was a partner since he took over my $30,000 job. Thomas told me they were doing me a favor by starting maybe at the tail end of the 2nd week of April, but they would show up maybe 1 or 2 times that week. All they did was remove my cabinets doors and brought in some doors (some the wrong size). I felt like I was pulling teeth to get a straight answer from the company, but was trying to stay calm and polite since I had a huge deposit down with this company. Other than the lack of professionalism and punctuality when it came to starting the job (and consistency), there was zero oversight into the quality. I repeatedly brought up issues which I would told would be corrected at the next visit, but for whatever reason, those issues remained. Thomas kept asking for payment as portions of the job would finish, but I had to eventually get stern with the company and say no more payments till you get your act together. I finally was able to have Nick take control. In the beginning I had a friendly rapport with Nick, but by the end, I could see Nick did not want to be in my company. Let me say, if price and quality is what you want, Cabinet Masters are your guys. If you need professionalism and consistency, well, that is why they are so competitively priced. I remember asking one of their workers when he saw my kitchen how long it would take, he said 4 days max. Well it took poor management 5 weeks and caused me a lot of stress. There is nothing more than I would have loved to give Nick and his crew all "A" ratings, but it is what it is. If you chose Cabinet Masters, be prepared for them to show up 2 days per week. 3 days if you give them a hard time. They will tell you they are busy working on your project in their workshop, but when you say you knew about this job all the way back at the end of january and why is it 5 months later and I am pulling teeth to get you guys to finish, you can see the lies from a mile away. The workers would be honest with me and say "I hope we come back here tomorrow," but then I would see them for days on end. I would love to say I'd use Cabinet Masters again, but unfortunately that is not the case. Honesty is just as important as price if you are trying to get (and keep) my business. I could be totally off basis, but 1.5 - 2 months late is 1.5 - 2 months late.