Initially after buying a vacation home, I discovered that there was a large amount of sand coming in through the water supply which unfortunately wasn't reasonably discoverable during the home inspection. Over time this had caused several of the fixtures to leak. I called Ed's and set an appointment to discuss re-mediating this problem. We discussed several possibilities including filtration systems, etc. but settled on installing a new well. Ed was very familiar with wells in my neighborhood, as he had installed many nearby, explained the water table, what sorts of minerals they dealt with, how deep most wells were, etc. The lot size is non-compliant with the health department code for distance from well to septic. While he was there Ed called the health department to discuss a different question I had about distances from septic field, which was totally unrelated to our work but very helpful for my planning. I appreciated that. Ed's office emailed over permit applications which I filled out. We waited for the health department to approve a well location, and they installed a new well. I was not present for any of this. Upon arriving back to the home, about a week after installation I had no water! It was a Sunday, so that was a bit alarming. Although I felt badly calling on a Sunday, I sort of needed water. I reached Kelly in the office and explained the situation and within 15 minutes I got a call back from Ed instructing me on what was probably wrong. He talked me through a quick repair of the pressure control switch over the phone and sure enough, boom, we had water! But oh no, the water was brackish... sort of the color of... well when you don't flush after you go #1. I called Ed back and explained the situation, he instructed me to let the water run for a while and he'd be out in the morning to assess the situation. Then a tornado struck that night. I mean seriously, how much could go wrong in 12 hours! I called the office just to get a time frame when Ed might be coming by so I could plan my day and Kelly told me that they had about 12 customers who had no water due to the store and they were out fixing those clients. I totally understood. However, within an hour Ed was at my house. He tested the water, looked at a sample of it, explained that what I was seeing were tannins in the water which are not harmful health wise but will turn your white sheets tan. He suggested I install a water softener (he was actually surprised I didn't have any water treatment system in place before.) He quoted me a price which was reasonable and told me someone would be out the next morning to install the water softener. Which is exactly what happened and within 24 hours I had the best shower I've had in a year. To sum up, this experience was one of the best I've had through Angie's List ever. Everyone was polite, professional, and honest. No one tried to sell me anything they nor I didn't think I needed.The prices were reasonable, and the service was always prompt. Over time it's likely I'll have to replace parts of the system and I won't hesitate to call Ed's again.