Overall, I have been displeased with my experience with this company. Shortly after moving into our house we discovered the attic had rats living in it after one had apparently died, creating an extremely foul odor. We contacted TruTech Inc. and were quoted a price of $379 to remove the dead rat and rid the attic of any remaining rats. Given we had just moved here from out of state, money was tight, so I asked several times to confirm the quote and several times was told that $379 was the cost. When the technician arrived, she went into the attic, set a few traps, never found the dead rat that was causing the odor and then presented me with two bills, one for $379 and another one for $660 for a year-long contract to put out rat bait stations. I told her I wasn’t interested in a contract and she said “if you don’t sign it, I’m going to remove all the traps from your attic.” Begrudgingly, I signed it because at this point I felt stuck—the house stunk, I couldn’t run the air conditioner because of the smell, and my family was miserable because of the heat (summer in south Florida). Several months later I called the TruTech office in Georgia, where they are based, to try to discontinue the $60/month service due to financial hardship and was led to believe they would cancel it. A week later I get a call from a District Manager who tells me that I’m in a contract, there is no option for cancelation, and if I don’t continue paying it, they will send it to collections and then he tells me “and you know what that means.” He then hung up on me. I recognize that I signed a contract with TruTech (which I regret) and will likely have to see it through, but I was floored that this manager actually threatened my credit rating and then hung up on me. Bottom line: I asked several times before authorizing the technician to even come to my house what the total cost would be. She NEVER mentioned anything about a service contract until AFTER going into my attic and doing the work, then threatened to un-do her work if I did not sign it. Then her manager threatens my credit and hangs up on me when I attempt to cancel the contract. If you call this company, BE SURE to ask if there are any service contracts and BE SURE to ask to see any paperwork BEFORE you let them start work. Although they did resolve my rat problem, I would not hire this company again for the reasons mentioned above.