Called Allen's Appliance Service on the reviews and implied experience provided on the website.I was pretty sure the washing machine would need replacing, by the condition of the drum alignment. He was prompt, on time as promised, and professional. All he had to do was look at the drum and knew the problem immediately. Parts and labor would of been around $700.00. Along with some pleasant conversation, the entire visit lasted about 15 minutes. Charge for the assessment? $129.00. Take off the $10.00 good deal coupon for a grand total of $119.00. Wow, I find that expensive for a service charge in a area you advertise is covered by your service. Next time I have a problem, I'll be sure to inquire on the service charge first. That's 10 hours I have to work to pay that Service Call.