Recent Review: I recently hired HPC to do some work on my property. After getting multiple bids for termite treatments they seemed to have the best balance of price, quality, reputation and the ability to speak English intelligibly. In the back of my home I have a concrete slab pool area with pavers on top, and a screen enclosure wrapping everything shut. Not to mention 5 termite infested trees on one side of the house. First I had to do some prep work (trim back trees, lift some pavers, pull back screens) and then HPC tented and perimeter treated my home. Then they cleaned up the messes they made. The FIRST AND ONLY vendor I have ever hired who made a mess and cleaned it up on their dime. And who I would not hesitate to rehire or recommend. I worked with a total of 5 vendors to do the prep work, tenting and cleanup afterwards. Every one of them somehow screwed up, including HPC. Every vendor EXCEPT for HPC, tried to walk away from the job leaving it incomplete, or downright claiming they weren't responsible. HPC was different, from the start. After the first issue was raised, the immediate response was: "We'll take care of that, no problem. Don't you worry about it." And they meant it. Don't get me wrong, I've had vendors try to snow me, and then straighten up when I mentioned I was Angies List-- but I didn't even need to bring it up to these guys. So what happened? The perimeter treatment consists of digging a perimeter around the house and injecting some kind of chemical that the termites don't care for into those holes. On the areas that have concrete slab or pavers, they have to drill holes, which I didn't care for. So in my rear patio, I lifted pavers every 12 inches, as instructed, so I could hide the holes in the patio with the pavers after they were done. Well, the kid that drilled couldn't get to certain area because of a pass-through kitchen counter, so he took it upon himself to drill new holes right through my pavers, rather than consulting with me-- because I was home when he did it, and he was given very specific instructions to do so. Now I get to look at those holes for the rest of my days. Minus 1 letter grade (down to a B). As he continued working through the patio, he mixed up the pavers and pulled them out of sequence which required some extra work later, but no biggie. I just didn't appreciate the fact that he didn't leave things the way he found them. Moving on, this same young man kept on drilling, and managed to hit my pool pipe under the concrete, which I am sure created a water mess immediately, but again, was not reported to me immediately. Minus another letter grade (down to a C). It wasn't his fault for hitting the pipe-- the previous owners obviously hired incompetents to have the pool lines buried where they were. It was, however, his fault for not telling me immediately what had happened. So we ended up leaving just after he hit the pipe because they were coming to put the tent on the house. I came back the next day (after the tent was on) to walk around the house and make sure everything was secure, and I came upon a huge puddle of water near the drilled pipe and a pool that had dropped about 25% below it's normal level. I stopped the pool pump (which was sucking on nothing) and called Rod (the sales guy). He met up with me about an hour later, surveyed everything and said, "Don't worry, we'll fix it." Right on. And that is exactly what they did. The fix was not easy either. Long story short, they had to break through part of the concrete slab, dig out the drilled section of pipe and replace. Then rebury everything, put new concrete down, and then lay the pavers over that. Not to mention to repair the screen sections over the concrete and pavers. This was not an easy ordeal and I have been working with them for 2 months on getting this right. Along the way they busted my mailbox and fixed that too (it looks better than the original installation too!). At one point, they sent out a field supervisor to assess the whole situation and to understand exactly how I wanted things done. To say that these guys bent over backwards for me to do the right thing, is an understatement. I am a hardass and demand top quality. I do a lot of the work on my home because nobody will do it at the level of quality that I want-- except for these guys. That they immediately offered to fix it, without me even asking-- +1 letter grade up to a B. That they have persistently followed up with me even when I stopped responding due to being busy with work/life-- +1 letter grade up to an A. Proactively sending management out to assess the situation and gain a complete understanding of my wishes-- above and beyond what Angie's List allows in ratings: EXCEPTIONAL. That last part is why I forgive the 3 holes I now get to look at on my pavers near the kitchen counter. I'm usually in the pool anyway. You can hire and trust Hometown. Just clearly communicate your needs and expectations to these folks and they handle their business. Kudos to Rod for staying friendly when I was ******. Kudos to Rick for taking the time to understand what I wanted. Kudos to Daniel for persistently calling and emailing when I was unresponsive-- I was the cause of the delays and he is the reason things kept moving forward. And finally kudos to Tommy. This guy worked hard to do things right, the way I wanted it done. He was professional all the way through it. This is the company you want to do business with. The results speak for themselves.