Everything every other Angie's member says is true. Luciano and his team (Caique was his lead on this project) have been professional and attentive throughout. I had 5 rooms with carpeting that needed to be ripped out and replaced. Face of Wood (FoW) came by for the estimate and suggested as a cost-saving measure they could pull and replace the existing baseboard. We decided to float engineered hardwood (Urban Floors Cleveland Oak purchased from JC Floors in Pompano). I used a different underlayment (green) from JC Floors than FoW had used before; they dropped by the store to confirm it would work with their process, and it did. The only problem we encountered was at the initial removal/delivery; the team (who was unfamiliar with the different underlayment we had requested) brought rolls of their usual blue-foil-backed underlayment. I spoke with the team and it was quickly corrected. Mistakes in communication happen, and our request had been out of the norm. During removal, it was revealed that our original baseboard had been damaged by the original carpet installers; they wanted my opinion to either re-use it (and get it patched, repainted), or I could purchase new baseboard to be installed. I agreed that the original 20-year-old baseboard was of too damaged to be used (you could see where the carpet installers had utility-knifed it and how old and brittle it had become), so we went with new baseboard; I was charged for the new material, which is to be expected. Before laydown, the rooms were not flat, so the slab required patching and repair. This added another day to the job, but overall the job was done in 3 days and it was beautiful. I took the tape off the T-molding / thresholds after a few days, and while most of them were flat on both sides, 3 (out of 9) had laid down with some gaps. This can happen and can be easily fixed. I called FoW, and two of their men came out, re-evaluated all of the thresholds, and fixed them. They are now flat. Overall, the quality of service I received from FoW is excellent, and if I was installing more wood flooring, I'd have them back in a minute. Fantastic. Do note that they do not supply the wood flooring, but will work with you to acquire some from a dealer. The $4115 price included carpet removal, new baseboard, labor for prep/seal of slab. labor for installing flooring, cleanup, purchase of underlayment, and delivery, and an Angie's discount.