Beware - this Sears is not the Sears your Mama used. A repairman came on Wed., Nov. 15th on a service call to repair my oven - It was too old to repair - no parts available. So this repairman ordered a replacement oven while he was here. He told me it would be delivered and installed the next day, Thurs., Nov. 16th. Sears contracted with R. Service Solutions, Ft. Myers, Fl for the installation of the new oven. Sears said I would be contacted by the installer by email and by telephone,on the 16th, with installation details i.e.- window of time they'd be here to install. They were "No call - no show - no email" on the 16th. I called R. Service Solutions on Friday, Nov. 16 to find out when the installation would take place since it didn't happen as it was supposed to on Thursday. Had to leave a voicemail - they never responded. I called them again later in the day - this time they answered but said that the install would not be done that day - I was told it would happen the next day, Sat. Nov, 17th - again "no call, no show, no phone call, no email". It is now Mon., Nov. 19th. No contact still from R. Service Solutions. I call again and have to leave a voicemail. After waiting a while I called Sears again - told them of the problems I was having with their installation company. At first they tell Sears that the installation can't take place until after Thanksgiving- that Sears didn't let them know about the order on the 15th in time to schedule the install for the 16th - they also told Sears that they had tried to call me and couldn't reach me & left a voicemail - not true R. Service Solutions - my IPhone is attached to my hip at all times day & night - you are a no call and no show. With the second call from Sears to the installer they tell Sears the install can POSSIBLY take place Tues., Nov. 20th - and if not Tues. then DEFINITELY Wed., Nov. 21st. Well friends, Thursday, Nov. 22nd is THANKSGIVING DAY and I don't have an oven just promises that clearly can not be trusted. I cancelled this order and I have no intentions of ever shopping at Sears again. PS - the cancellation/refund process is just as much fun (not) as the rest of this disaster...............they outsource their customer service calls to somewhere outside the USA. BIG BIG communication issues. It's doubtful that I can expect my refund to be accurate nor can I expect it within 7-10 days promised. Very disappointed. And I still can't cook Thanksgiving Dinner for my family - first time in 40 years.