I did not have a good experience with this company. I will list the matters that I feel might be important to other homeowners who are looking to have a pool installed. The company website advertises a fast turnaround and professional customer service. I did not receive either. I hope the company views reviews as constructive so that they might provide better service in the future, for the benefit of themselves and for the homeowner: • This project took a very long time. To the builder’s defense, 2 months of the time-line was taken up with a flood-zone county requirement delay, but outside of this the project was supposed to take 60 days. The entire project took 9 months. I would think that if this builder had been in business the length of time stated, that he would know the flood-zone process, and have a written notification for those owners in specific flood zones saying the time frame may take longer. I had to handle getting the extra engineering paperwork completed and to the county; the builder should have known how to step through this process. A lot of homes are in flood zones that require extra inspections and this builder should know the process and also prepare the homeowner with details of what to expect. • The workers left trash everywhere after each visit. Every time the crew left I had to go out with a garbage bag and pick up trash. I had to dispose of the trash because they would not take it. I would suggest that the owner make it clear to his crew that it is very important that all job sites are picked up, safe, and clean before they leave. • The owner and workers had no regard to existing trees, plants, and planters on the property. • There was no schedule provided to me and workers would show up out of the blue without notification. Likewise, when a date was set that I could expect them to be there, they would not show up, sometimes for weeks. Toward the end, I did not hear a word from the company for two months and so I thought they were done, but then they showed up out of the blue and everything was a rush to get a CO. • Communication was not good. When I had questions or needed explanations the owner always appeared agitated that I was even asking. The explanations were always short and not always clear. Through the process I felt like my project was not a priority or very important to this company. • The warranty for each piece of the setup is not clear. I was told to just call when I had a problem. Warranty should be be in writing and given up front. I would suggest that the company have this information in its brochure content to the homeowner. I think this company’s problems are all related to lack of customer service skills, limited communication with the homeowner, and scheduling issues. The company and the homeowner would benefit if the company would focus more on each job and homeowner instead of having so much going on that they cannot give each of these 100%. In the end, I like the pool and hope we will enjoy it for a long time.