The General Contractor for this job was Drew Dennis of Omega Construction. The roofing contact and company was Brent Woody of Advanced Roofing and Waterproofing, LLC. On a scale of 1 to 10, our roof is a 10 in level of difficulty. It has a 12/12 Pitch, a plate height of 23 feet, is only partially accessible by lift, and the work area is tight. That said, this roofing company, or specifically this crew, was definitely not up to this job. The first problem was with the estimated time and the actual time to complete. The start date was November 19, 2012 (the Monday after Thanksgiving), and the original estimated completion time by the roofer was 3 weeks. The actual time to totally complete, including callback repairs, was just under 3 months. A number of problems slowed down the job almost immediately. One was a very humid and overcast weather pattern with heavy morning dew. The other was the order and delivery of the wrong metal and then the failure by anyone to realize the mistake until they were ready to install the first panel. We had anticipated that if the roof was not finished before Christmas, work would be spotty at best during the last two weeks of the year, but it never occurred to us that they wouldn't work for the last three weeks of the year. On Thursday December 13, we had a downpour that resulted in a leak (visible from a walk-in attic) in one of the transition areas where one side of the ridge had new metal while the other side had only new underlayment installed. I reported the leak to the supervisor by phone, and emailed Drew and Brent. When I spoke to the supervisor, I told him the rain had stopped, and it wasn't necessary to send someone out that day. I wrongly assumed that they would repair it within the next day or so and certainly well before the next rain. Instead, with an unrepaired leak and without a single word to us about their plans and schedule, the roofers disappeared. My first hint that they wouldn't be back the week before Christmas (or the week of and after) was an email from Drew on December 17th saying that Brent had told him "they were pulling off for a couple days to regroup in an effort to stay focused". So, while Brent enjoyed his Christmas vacation out of town, we had to cancel our Christmas plans to babysit our partially uninstalled/installed leaking roof. On Christmas day, a similar front to the one on the 13th came through. Knowing that we were going to get water in the attic, I put buckets and plastic put down in the walk-in attic. Fortunately, this front weakened just as it got into our area, and the buckets and plastic were able to contain the leaks. While we were told two different tales of why the guys were pulled off the job, first the one about "regrouping" then later that the supervisor was sick and the other guys couldn't install panels without him on the job, one of the roofers later told us that they had been pulled off to do another job. The overriding frustration for us was the lack of communication, which worsened as the job dragged on, and had lasting repercussions. The failure to communicate between the siding contractors who were responsible for the dormer trim and shingle siding and the roofers who were responsible for flashing the dormers resulted in this work having to be redone after the roof was technically finished. Overall, the roof doesn't look awful, but it doesn't look great. We have many uneven cuts, dents and many areas where the screws were over tightened, causing puckers in the metal. And, while the rework of the dormers was very good, you never want workers going back on a metal roof after it's finished, as it means existing screws have to be removed and new ones added in order to install walk boards. I know a builder who told me he has used this company on a couple of jobs and been very pleased with the work. He didn't, however, have the same crew as the one on our job. I can't personally recommend the company or the crew.