Merry Christmas to us! We awoke in the morning of Christmas Eve to find our a/c not working. We have an appliance service contract with another company and called them, being told no one could come out until after Christmas unless we were willling to pay an extra charge. We agreed to the additional charge but the company called back after an hour stating that there was no one in our area to service our a/c. We had 19 people coming for Christmas dinner and the Florida temperature was moderate at best (humid 70's). We were in a panic! Who can afford a repair bill at Christmas, but mostly, who could we possibly find to come out? By this time it was after 10a.m. and I was sure we were doomed to having an uncomfortably warm Christmas gathering. I called several companies in the area without luck. Most just had answer machines to leave a message, or the ones that did have someone in the office couldn't give me an appointment until they spoke with the repair person. I waited a while, but no one called back so I started searching again, this time on Angie's list. The first company I called, Krause & Crane had an overall 'A' rating and reviews were favorable. Unfortunately, when I called them I reached an answer machine again, but the message assured me that someone would call back promptly and left me with the feeling that whoever had recorded the message was very kind and sincere. Indeed, I was called by the repairman within 10 minutes. He said he was finishing a repair and could probably be at my house within the hour. He was here in about 30 minutes. Aside from being very cheerful and reassuring me that it didn't sound too serious, this gentleman was superb. He went right to work, found the problem and fixed it immediately. No fuss, no muss, no bother. He said the problem was minor and that I was the recipient of a good Christmas present. I am so sorry I cannot remember his name because he really deserves recognition. I know he has two young boys and was looking forward to a busy Christmas Eve. The a/c has been working very well and our Christmas Day was cooly comfortable thanks to him. I even received a discount because Krause & Crane honors Angie's list member coupons. I highly recommend this company and am planning on using them from now on for any of our a/c needs.