Absolutely horrible. I replied to the Angie's list special for $1,500 for kitchen counter tops. I was advised by Thiago that he would honor $1,500 special for kitchen, but bathroom vanity top would be $999 (a much higher cost per square foot). I therefore purchased vanity top, even though it was not needed immediately. Several months later, I contacted Thiago and they honored $1,500 price for kitchen. Within a few minutes of giving the installers my $1,500 check, I noticed that there were chips broken off on the underside of my island top. When looking at that, I noticed they had filled a large 2" chip on top with epoxy and then polished it. After seeing this, I measured the top and it was 3/4" smaller than the size requested. I called Thiago and he stated that he would have them back the next day to take care of the problems. While waiting, my plumber tried to install the faucet and handles in the bathroom vanity, but was unable to do so. The holes had been drilled in the wrong place. The sink (that they installed) actually extends into the hole where the fixtures are to be installed. When they did not return within a few days, I called and left a voice mail. No return call. I texted him and he set another appointment. NO SHOW. I texted him again and requested a call. He said he couldn't talk to me because of the noise, he apologized and said he would call the next day and would personally come to my home later in the week. He did not show and did not call. I emailed him and let him know that I would have to contact Angie's list or possibly file legal action if he did not contact me. I have heard nothing since and it has been another week.