Recent Review: I called B&N based on the reviews here. Bob promptly returned my call and we were able to schedule an appointment right away. He came to the house, tested my oven to evaluate the problem. He determined the problem was not with the heating element but with the electronic control. He called his supplier to obtain a price for the parts needed for repair and then went over the repair options with me. He recommended replacing both the electronic control and the sensor since they work together but gave me the option to choose if I wanted to replace both or just the control. He quoted a price for the total repair, including the return visit, parts, labor & tax. I decided to repair (rather than replace) the oven. Bob ordered the parts and let me know he would call to schedule the repair work as soon as they were available. I asked if I needed to pay the service call fee that day and he told me no, that he would give me the bill when the work was done. He had the parts a couple of days later, we set up an appointment for the next day and the oven was fixed in short order. Bob was on time and professional and was a pleasure to work with. He explained what he was doing and offered me the original parts that he had replaced for the repair. I will definitely use B & N in the future for any needed appliance repairs.