Ochopee Swimming Pool Remodeling

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1
Review
Heartland Pool Maintenance
Recent Review: FAST RESPONCE AND GREAT REPAIR JOB, EVERYTHING WORKS LIKE NEW. POOL HAS NEVER LOOKED SO GOOD!!!!
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77
Reviews
Hawaiian Tropic Pools Inc
Award 2018Super Service Award
Recent Review: smooth. Exactly what we were told is what was done.
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7
Reviews
sugarmill woods pool and spa
Recent Review: It is been a year and this project came out better than I could have ever dreamed. The whole time working closely with the owner Joseph Dawson where no question was stupid and we worked together to come up with some fantastic designs for the project. All and all my experience with Sugarmill Woods Pool & Spa was great! I trusted Joseph with some of the fine details that I was unable to visualize with this being my first project at my home on such a large scale. I'm very glad I did because the pool & deck really have come to life! I recommend this company to all!
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5
Reviews
Reef Tropical Pool & Landscape
Business Description: The alignment of our services at Reef Tropical allows us to develop total knowledge of property development and maintenance. There are over seventy employees at Reef Tropical with a fleet of vehicles and equipment. We have a large umbrella insurance policy and our professionals are highly trained and wear proper uniforms.At Reef Tropical we want to maintain a leadership position throughout South Florida with pool, landscaping & pool construction services - highlighting the importance of customer service and quality. We also want to use our strengths in maintenance to capture new projects and to build more “serviceable” installations for our property owners to enjoy.
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4
Reviews
Family Pool, Spa & Billiard
Recent Review: This company installed a pool for us, Gene York sold us thing that did not exist. His installer Ken installed the pool without foundation blocks and did not roll the bottom so it looked and felt like the moon cratered and rough. The pump burnt up after on week because it was not the correct pump according to the manufacture of the pump.The second pump which was exactly like the first began leaking after a week.  After a 3 weeks they replaced the pump and after another 10 days they came to redo the liner.  When the tried to do it the walls fell and they had to take it all out and start over. The different installer did a great job this time. They even brought out the right pump.  They left when the water was about 6 inches deep.  The next morning the pool was leaking. it had a hole in it by the seam. I called them to tell them about it. They told me to patch it. I told them we paid for a new pool not a patched one or defective material. they said they could not come back for a week. When they finally came back it was 2 in the afternoon and they told me they had another job but would be back in 3 hours. 7 hours later after dark they arrived to replace the liner, I asked them to come back the next day to do this in the daytime but they told me that wanted to do it that night, to they could go back to Tampa. I again told them it would be better to do it in the daytime. The liner will not stretch out to install properly cold at night. They did not listen and said it would be fine. While they worked with the headlights of their truck and flash lights the metal wall collapsed because they could not see what they were doing. Tracey had to help them to hold the wall so they could clean out the tracks and try to redo it now. They did not lever the bottom or roll it before the liner was put in as they did the second time which was done correctly. While they were fighting the wall they tore up the bottom with their feet pushing and pulling on the wall. Once they got the liner in and water starting in the pool they rolled the bottom with water in it. then they left around 2AM. Two days later when it was full be saw the results. of this night install. The bottom is now worse then the first install, moon crater bottom with roller lines across the pool numerous time and many wrinkles where there was no sun to heat the vinyl for the wrinkles to be stretched out. Now to get it right I will have to buy a new liner and have it installed again. Shawn will not answer his cell phone or return my calls. The owner will not return my calls. gene York is harassing me after being told not to contact us because he lied to us and sold us things that do not exist and a pump not made for this installation. He also told us he was a licensed pool contractor. He was not at the time he sold us the pool. I have tried to work this out with them but they do not want to. So I guess they wish to settle this in court on here on their web page. My offer still stands, TAKE IT OUT OR REFUND $2000 DOLLARS SO i CAN GET IT FIXED RIGHT OR WE CAN LET A JUDGE DECIDE.  Shawn has had this offer for over a week now and refuses to call back or answer his phone. His worker at the store has taken 2 messages and promised me he would call back. HE HAS NOT. I have done all I can do to resolve this but Family Pool does not take care of their customers. on the 18th the installers supervisor cam out and stated the installation was not done properly and it should have not been done at night. He also stated the wrinkles would not come out and the liner would have to be replace to get them out.  He was suppose to be back in touch with us and has not done so either I have just found out Mr York wrote a letter stating I am satisfied with the pool. He has now lied in writing. the owner of this company has yet to return a call or contact me about this.

Reviews in Ochopee to Pool Remodeling

AHeartland Pool Maintenance
FAST RESPONCE AND GREAT REPAIR JOB, EVERYTHING WORKS LIKE NEW. POOL HAS NEVER LOOKED SO GOOD!!!!
- Karl L....
Asugarmill woods pool and spa
It is been a year and this project came out better than I could have ever dreamed. The whole time working closely with the owner Joseph Dawson where no question was stupid and we worked together to come up with some fantastic designs for the project. All and all my experience with Sugarmill Woods Pool & Spa was great! I trusted Joseph with some of the fine details that I was unable to visualize with this being my first project at my home on such a large scale. I'm very glad I did because the pool & deck really have come to life! I recommend this company to all!
- Rachel M....
CReef Tropical Pool & Landscape
Getting Reef Tropical to respond has been an issue from day one. I guess that we are one of its smaller customers and are not important. With the first contact, I was supposed to get a return call from David, the pool manager. No response. After a few weeks I tried again, office staff promised a call back, never happened. Then I sent an email to the owner, which got a response. He lauded his company's customer service and promised to find out what happened and get back to me with an explanation. Never happened. My wife and I decided to persist, so it was my wife's turn to try to get a response. She was finally able to get in touch with David, and he did come over to give us an estimate. We thought that the price was reasonable and decided to proceed. We explained to him that we were going up north in a month and would like to have the work done while we were here. He said that it should be possible but it wasn't. The work was done while we were away and we only found it out after it was done. However, only the tile work was done, not the heater hookup nor the rail. Plus, our pool is now loosing water at a rapid rate and there is air in the return lines. We have called and emailed David, no response. The office manager promised to have someone come over to look at things but did not give us a date. After a week with no appointment, we called again. Now the office manager has not responded. Overall, getting this work done has been an ordeal. The only reason that I checked that I would use them again is that the work that was completed was done well, but communicating with the company is very frustrating. And my guess is that, after this review, we won't be hearing from them.
- Andrew G....
FTropical Pools of Central Florida
We have a pool that looks beautiful but continues to have the same problems we hired Tropical Pools to repair.   We have had the pool completely emptied 4 times since the ?refurbishment? for repairs.   The pool continues to leak, the fixtures were not all replaced, and the last time Tropical Pool came out to fix the inside pool light they used a wire tie. For the first year, we continuously contacted the company regarding leaks, light not replaced or functioning, and fixtures not replaced as indicated in contract.  At first, they were responsive to our concerns as we were still within the year guarantee.  In addition, we had hired them for weekly pool service.   We released them from pool service when came back into town and found the water hose steadily running into the pool.   When we contacted them regarding the water running into pool and the response was well ?it is losing water?.   After the last light repair using wire tie and our complaint about continuing water loss.   The owner informed us he would charge us to put marine mortar over the suspect old pool fixture.  The fixture he was supposed to replace per the original contract.     Frustrating and expensive business relationship we are now paying other pool companies to fix.
- Lisa H....
FFamily Pool, Spa & Billiard
This company installed a pool for us, Gene York sold us thing that did not exist. His installer Ken installed the pool without foundation blocks and did not roll the bottom so it looked and felt like the moon cratered and rough. The pump burnt up after on week because it was not the correct pump according to the manufacture of the pump.The second pump which was exactly like the first began leaking after a week.  After a 3 weeks they replaced the pump and after another 10 days they came to redo the liner.  When the tried to do it the walls fell and they had to take it all out and start over. The different installer did a great job this time. They even brought out the right pump.  They left when the water was about 6 inches deep.  The next morning the pool was leaking. it had a hole in it by the seam. I called them to tell them about it. They told me to patch it. I told them we paid for a new pool not a patched one or defective material. they said they could not come back for a week. When they finally came back it was 2 in the afternoon and they told me they had another job but would be back in 3 hours. 7 hours later after dark they arrived to replace the liner, I asked them to come back the next day to do this in the daytime but they told me that wanted to do it that night, to they could go back to Tampa. I again told them it would be better to do it in the daytime. The liner will not stretch out to install properly cold at night. They did not listen and said it would be fine. While they worked with the headlights of their truck and flash lights the metal wall collapsed because they could not see what they were doing. Tracey had to help them to hold the wall so they could clean out the tracks and try to redo it now. They did not lever the bottom or roll it before the liner was put in as they did the second time which was done correctly. While they were fighting the wall they tore up the bottom with their feet pushing and pulling on the wall. Once they got the liner in and water starting in the pool they rolled the bottom with water in it. then they left around 2AM. Two days later when it was full be saw the results. of this night install. The bottom is now worse then the first install, moon crater bottom with roller lines across the pool numerous time and many wrinkles where there was no sun to heat the vinyl for the wrinkles to be stretched out. Now to get it right I will have to buy a new liner and have it installed again. Shawn will not answer his cell phone or return my calls. The owner will not return my calls. gene York is harassing me after being told not to contact us because he lied to us and sold us things that do not exist and a pump not made for this installation. He also told us he was a licensed pool contractor. He was not at the time he sold us the pool. I have tried to work this out with them but they do not want to. So I guess they wish to settle this in court on here on their web page. My offer still stands, TAKE IT OUT OR REFUND $2000 DOLLARS SO i CAN GET IT FIXED RIGHT OR WE CAN LET A JUDGE DECIDE.  Shawn has had this offer for over a week now and refuses to call back or answer his phone. His worker at the store has taken 2 messages and promised me he would call back. HE HAS NOT. I have done all I can do to resolve this but Family Pool does not take care of their customers. on the 18th the installers supervisor cam out and stated the installation was not done properly and it should have not been done at night. He also stated the wrinkles would not come out and the liner would have to be replace to get them out.  He was suppose to be back in touch with us and has not done so either I have just found out Mr York wrote a letter stating I am satisfied with the pool. He has now lied in writing. the owner of this company has yet to return a call or contact me about this.
- George D....