Recent Review: Crew arrived on time. They were very polite and courteous and took precautions not to damage adjacent wood flooring. They worked efficiently and carefully - took the time they needed to align and level the doors to make sure they slide right. Screens as well. (We had a similar experience with the crew that did our windows and the French door. Very professional and efficient.)
Recent Review: I first saw this company many years ago when they were preforming a demonstration at a local event. I was highly impressed with the durability and the energy savings they showed. I would always push it off as the price seemed really high. When it came time to replace my windows i decided to give them a call. They sent over a company member to do a in home demonstration. It was a good demonstration and then it went into a car sales person negotiation mode. I felt extremely pressured so if you are not strong minded you might end up getting extras you do not want. I had interior shutters on all the windows and apparently those had to be removed to install the new windows. Not wanting to have to do all that myself they graciously quoted me a price to do that and replace them. They quoted me around $800 to remove/replace the shutters. Seemed a little high but I went for it. We set a date that would allow me to be home from work for the install. I decided to get out a second mortgage as financing through the company was like 12.5%. I advised them I would need time to get things taken care of with my bank. They agreed to start the order and to give me around a month to get the payment in order. I made a down payment and I was excited and looking forward to it. Around two weeks later I start getting phone calls from the man that sold me the windows. He stated that I needed to sign their finance agreement until I got my loan from the bank. I advised him I really did not want to do this as I did not want to get stuck in an agreement with such a high interest rate. He kept pushing and told me that the order would have to be stopped and turned into a super pushy sales person. I questioned him why all of a sudden it was so important as two weeks ago they were willing to wait? He never answered and just kept saying either I sign it or I do not get the windows! This did not sit well with me especially when I realized I would lose my deposit if I backed out now. I agreed and he immediately drove an hour to my house. He showed up around 7:30 pm and had the paperwork in hand. I again explained I was not happy with his tactics and he should explain this better up front. They scheduled a time later that week to come measure my windows. They then scheduled a time to come and install the windows and doors. The time came and went for the install and I was not even notified about the delay. I had to call them several times to try to figure out when they would be coming as someone has to be home. A second time was scheduled to install the windows and doors. This also came and went with no phone call or install. Again I called and was told it was taking longer than expected to get the windows and doors back from the factory. So a third time was set. This time the windows arrived and were installed. The install crew however did not remove the interior shutters and even made comments of why would they need them removed. I contacted the office and stated I would like my money back for paying to have them removed and re-installed. They gave me back only $200 of the original $800 because he said that is all he charged me. I then realized that he had not given me a detailed quote and only told me verbally that it would be $800. Yet another horrible business practice on their part. The doors took another two weeks to arrive and install. The french doors do not close right and I dread having to call and have them come out and fix that ! The installation was fast and very professional. The windows do seem to make a big difference in temperature control. They look great and if I could have avoided everything else I would have enjoyed this experience. The windows are great and helpful. I can not say the same about the company and its tactics.
Crew arrived on time. They were very polite and courteous and took precautions not to damage adjacent wood flooring. They worked efficiently and carefully - took the time they needed to align and level the doors to make sure they slide right. Screens as well. (We had a similar experience with the crew that did our windows and the French door. Very professional and efficient.)