Our visit to the Kitch-encounters store was good. Buzz is a great guy with a friendly store-front staff. His problem lies with the subcontractors that he used for our job. It started with a subcontractor who was very friendly, and came with excellent references, but once a year goes home to Mexico to build structures in his community. While this is a worthwhile cause, going to Mexico unplanned during our job, and not returning to finish the work was disappointing. Since most of the demo work, the french door was installed and the ceiling patching was done, we agreed to do the finishing work ourselves. The cabinets arrived, and were beautiful, but the installer mounted the hardware on the wrong side of the corner cabinet then couldn't remove the screws to correct it or we would have large holes in our new cabinets. This results in us having to open two cabinets every time we use the corner cabinet so that it will open all of the way. During installation, one of our cabinets was also cracked on the bottom shelf. The flooring contractor was, and continues to be our biggest nightmare from this event. The contractor removed the carpet, but failed to remove all of the debris (including carpet nails) before installing the floor. This resulted in after a few months with a nail sticking up through the floor. Buzz sent a "repair" crew out to fix this piece of the floor, but of course there is no way to fix laminate flooring if the repair is in the middle of the room. They simply cut a new piece, filed out the locking slides and glued the floor back down. This has of course continued to give us issues when the glue releases, and we have to glue it down every few months. We have toddlers and are constantly concerned that they will hurt themselves on the loose flooring. Since the installers improperly spaced the flooring along the walls, in some areas we have bulging where the floor can't expand, but mostly we have open spaces along walls where the floor has shifted and contracted over time. I have spoken in detail with Buzz about all of our concerns, he did agree to a reduction in the final cost. I talked to him specifically about how his choices of subcontractors are a direct reflection on him. I still look around at the half-finished sanding, the unpatched holes that we have not had a chance to fix over the last few years and the floors and am disappointed with our choice to use this company. In the last few years, I hope that others have had more favorable experiences.