Ocean Reef Club Pool Liner Replacement

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Business Description: Florida Keys Pool & Spa Service offers exemplary professional service to homes and businesses throughout the Middle Florida Keys. We guarantee our service will meet or exceed all of your needs. We have all professional, state certified pool service providers and mechanics working for a combined 100 years in the pool service industry and we want your business. Veteran discounts and recommendation of new clients to us incentives. Phone: Vinny (owner) 305-906-2507 Phone Lauren (Operations Manager) 305-906-2607
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Business Description: We are a full service swimming pool and spa cleaning, renovation/remodeling, resurfacing & repair company specializing in EcoFinish™ refinishing for both concrete and fiberglass pools as well as pool/spa automation, and heating systems for both commercial and residential swimming pools and spas.
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Recent Review: I highly recommend A-List Pool Service to anyone who wants their pool to look with sparkling water. We have had them service our pool for 3 years, on-time every week and takes care of the pool with professional expertise. Very affordable and has been a joy to be a long time customer with them.
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Recent Review: Eugene stopped by and did a thorough cleaning complete with chemical evaluation and he even cleaned the filter.  During his visit he fixed a leak I had in the pump area.  After hearing his evaluation about chemical content, I decided to make a change in my pool service provider.  Welcome aboard Eugene!
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Recent Review: I hired Dr. Pool approximately 3 years ago and have had pool cleaning service with them since. They have been a very good company to do business with and are fast and efficient in treating any repair problems. I highly recommend them if you are looking for a conscientious and professional pool service.
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Business Description: My name is Bill Birdsong. I specialize in pool leak detection and repair on both concrete and fiberglass pools of any size. I use state of the art equipment that not only finds the leak, but finds exactly where in the system the leak might be occurring. If there are multiple leaks, they will be repaired during the same visit if at all possible. This allows for a cost effective, minimally invasive repair that you can be assured of, has been performed to the absolute highest of standards using the best equipment and parts available. Florida License #CPC1456931
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Recent Review: He quoted me $50.00 per month after three (3) month's what should have been $150.00 was $517.07 Do the math!
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Business Description: Full Service Pool Company. FREE consultation available. Additional email: info@smwpools.com. Licensed. Certified Pool/Spa Contractor State Lic. # CPC 1458326. Certified Pool/Spa Operator. Family operated business.
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Recent Review: This company installed a pool for us, Gene York sold us thing that did not exist. His installer Ken installed the pool without foundation blocks and did not roll the bottom so it looked and felt like the moon cratered and rough. The pump burnt up after on week because it was not the correct pump according to the manufacture of the pump.The second pump which was exactly like the first began leaking after a week.  After a 3 weeks they replaced the pump and after another 10 days they came to redo the liner.  When the tried to do it the walls fell and they had to take it all out and start over. The different installer did a great job this time. They even brought out the right pump.  They left when the water was about 6 inches deep.  The next morning the pool was leaking. it had a hole in it by the seam. I called them to tell them about it. They told me to patch it. I told them we paid for a new pool not a patched one or defective material. they said they could not come back for a week. When they finally came back it was 2 in the afternoon and they told me they had another job but would be back in 3 hours. 7 hours later after dark they arrived to replace the liner, I asked them to come back the next day to do this in the daytime but they told me that wanted to do it that night, to they could go back to Tampa. I again told them it would be better to do it in the daytime. The liner will not stretch out to install properly cold at night. They did not listen and said it would be fine. While they worked with the headlights of their truck and flash lights the metal wall collapsed because they could not see what they were doing. Tracey had to help them to hold the wall so they could clean out the tracks and try to redo it now. They did not lever the bottom or roll it before the liner was put in as they did the second time which was done correctly. While they were fighting the wall they tore up the bottom with their feet pushing and pulling on the wall. Once they got the liner in and water starting in the pool they rolled the bottom with water in it. then they left around 2AM. Two days later when it was full be saw the results. of this night install. The bottom is now worse then the first install, moon crater bottom with roller lines across the pool numerous time and many wrinkles where there was no sun to heat the vinyl for the wrinkles to be stretched out. Now to get it right I will have to buy a new liner and have it installed again. Shawn will not answer his cell phone or return my calls. The owner will not return my calls. gene York is harassing me after being told not to contact us because he lied to us and sold us things that do not exist and a pump not made for this installation. He also told us he was a licensed pool contractor. He was not at the time he sold us the pool. I have tried to work this out with them but they do not want to. So I guess they wish to settle this in court on here on their web page. My offer still stands, TAKE IT OUT OR REFUND $2000 DOLLARS SO i CAN GET IT FIXED RIGHT OR WE CAN LET A JUDGE DECIDE.  Shawn has had this offer for over a week now and refuses to call back or answer his phone. His worker at the store has taken 2 messages and promised me he would call back. HE HAS NOT. I have done all I can do to resolve this but Family Pool does not take care of their customers. on the 18th the installers supervisor cam out and stated the installation was not done properly and it should have not been done at night. He also stated the wrinkles would not come out and the liner would have to be replace to get them out.  He was suppose to be back in touch with us and has not done so either I have just found out Mr York wrote a letter stating I am satisfied with the pool. He has now lied in writing. the owner of this company has yet to return a call or contact me about this.

Reviews in Ocean Reef Club to Replace Swimming Pool Liner

AA List Pool Service
I highly recommend A-List Pool Service to anyone who wants their pool to look with sparkling water. We have had them service our pool for 3 years, on-time every week and takes care of the pool with professional expertise. Very affordable and has been a joy to be a long time customer with them.
- Gail S....
ASuncoast Pool Cleaning
Eugene stopped by and did a thorough cleaning complete with chemical evaluation and he even cleaned the filter.  During his visit he fixed a leak I had in the pump area.  After hearing his evaluation about chemical content, I decided to make a change in my pool service provider.  Welcome aboard Eugene!
- Jon L....
ADR POOL
One person handled the skimmer and one person did the motor. They did a good job. They performed the duties that we asked. Their price was very competitive, and they were here on time.
- Jim D....
FBirdsong Pool Service
I called Birdsong and said my pool had leaks, meaning at least more than 1.  He fixed one leak and my pool cleaning guy would not run pump because of leaks?  I called Bill, and he said he was hired to fix leak inside pool?  I said, Hey Bill, I hired you to get my pool to stop leaking, meaning all water leaks, he said well, the pool didn't have enough water for me to check.  I was like Really?  Never Never again, I'm expecting a bill from a so called professional leak guy who did not finish the job, and acted annoyed when I called at least 6 times for updates over a 2 week period. Never again!  Florida has tons of pool service companies, I only called Birdsong, because my pool cleaning guy recommended.  I called Eugene at SunCoast pools, he stopped by my house and fixed the 2 remaining leaks and did an emergency cleaning for 35 bucks!!
- Jon L....
FAce Service Co
He quoted me $50.00 per month after three (3) month's what should have been $150.00 was $517.07 Do the math!
- Mike P....
FTropical Pools of Central Florida
We have a pool that looks beautiful but continues to have the same problems we hired Tropical Pools to repair.   We have had the pool completely emptied 4 times since the ?refurbishment? for repairs.   The pool continues to leak, the fixtures were not all replaced, and the last time Tropical Pool came out to fix the inside pool light they used a wire tie. For the first year, we continuously contacted the company regarding leaks, light not replaced or functioning, and fixtures not replaced as indicated in contract.  At first, they were responsive to our concerns as we were still within the year guarantee.  In addition, we had hired them for weekly pool service.   We released them from pool service when came back into town and found the water hose steadily running into the pool.   When we contacted them regarding the water running into pool and the response was well ?it is losing water?.   After the last light repair using wire tie and our complaint about continuing water loss.   The owner informed us he would charge us to put marine mortar over the suspect old pool fixture.  The fixture he was supposed to replace per the original contract.     Frustrating and expensive business relationship we are now paying other pool companies to fix.
- Lisa H....
FFamily Pool, Spa & Billiard
This company installed a pool for us, Gene York sold us thing that did not exist. His installer Ken installed the pool without foundation blocks and did not roll the bottom so it looked and felt like the moon cratered and rough. The pump burnt up after on week because it was not the correct pump according to the manufacture of the pump.The second pump which was exactly like the first began leaking after a week.  After a 3 weeks they replaced the pump and after another 10 days they came to redo the liner.  When the tried to do it the walls fell and they had to take it all out and start over. The different installer did a great job this time. They even brought out the right pump.  They left when the water was about 6 inches deep.  The next morning the pool was leaking. it had a hole in it by the seam. I called them to tell them about it. They told me to patch it. I told them we paid for a new pool not a patched one or defective material. they said they could not come back for a week. When they finally came back it was 2 in the afternoon and they told me they had another job but would be back in 3 hours. 7 hours later after dark they arrived to replace the liner, I asked them to come back the next day to do this in the daytime but they told me that wanted to do it that night, to they could go back to Tampa. I again told them it would be better to do it in the daytime. The liner will not stretch out to install properly cold at night. They did not listen and said it would be fine. While they worked with the headlights of their truck and flash lights the metal wall collapsed because they could not see what they were doing. Tracey had to help them to hold the wall so they could clean out the tracks and try to redo it now. They did not lever the bottom or roll it before the liner was put in as they did the second time which was done correctly. While they were fighting the wall they tore up the bottom with their feet pushing and pulling on the wall. Once they got the liner in and water starting in the pool they rolled the bottom with water in it. then they left around 2AM. Two days later when it was full be saw the results. of this night install. The bottom is now worse then the first install, moon crater bottom with roller lines across the pool numerous time and many wrinkles where there was no sun to heat the vinyl for the wrinkles to be stretched out. Now to get it right I will have to buy a new liner and have it installed again. Shawn will not answer his cell phone or return my calls. The owner will not return my calls. gene York is harassing me after being told not to contact us because he lied to us and sold us things that do not exist and a pump not made for this installation. He also told us he was a licensed pool contractor. He was not at the time he sold us the pool. I have tried to work this out with them but they do not want to. So I guess they wish to settle this in court on here on their web page. My offer still stands, TAKE IT OUT OR REFUND $2000 DOLLARS SO i CAN GET IT FIXED RIGHT OR WE CAN LET A JUDGE DECIDE.  Shawn has had this offer for over a week now and refuses to call back or answer his phone. His worker at the store has taken 2 messages and promised me he would call back. HE HAS NOT. I have done all I can do to resolve this but Family Pool does not take care of their customers. on the 18th the installers supervisor cam out and stated the installation was not done properly and it should have not been done at night. He also stated the wrinkles would not come out and the liner would have to be replace to get them out.  He was suppose to be back in touch with us and has not done so either I have just found out Mr York wrote a letter stating I am satisfied with the pool. He has now lied in writing. the owner of this company has yet to return a call or contact me about this.
- George D....