Richard was very responsive and from the time I made contact until we agreed on price and date it took about a week, including his estimator measuring our office. He was very accommodating give that we did not want to close the office while work was being performed. Richard and I never met as I was traveling while the job was been done, but everyone at the office mentioned how smooth the process was. I would use them again, and in fact I am planing on doing so for my home. Thanks for being straight forward and super easy to deal with.