They removed the old oven and put in a new one. The new oven wasn't tall enough so they suggested a carpenter to install molding to cover it. They offered an alternative, to put 2x4's on the bottom and rest the oven on top, to raise the height. I didn't have 2x4s, so they used 4 bricks instead. Although I agreed to let them put the bricks in there, I am not a professional, so I trusted them to do it correctly. They put the bricks on the perimeter, but not along the whole bottom of the oven. As they were drilling the oven screws in I heard one of the techs say "that's the best it's going to get." I should have realized what that meant ... when I saw it it looked ok, until I saw the 2 inch gap now on the BOTTOM. They were going to leave it like that, saying you couldn't really see it b/c of the steel oven molding. It was my idea to use another piece of steel molding that came with the oven. They screwed that into the wall, then they were done. I asked them about the silver screws they used (instead of the black screws that came with the oven), and they said the screws had gotten stripped. Here are the things that I have a problem with: 1. I later found a black screw in the pantry - so clearly they had misplaced it during install but failed to admit that. 2. They 'tested' the oven, but in fact, did not test long enough - because after they left I realized that the oven didn't work - it took 1 hour to preheat. 3. A Whirpool technician came out to see the oven and told me it was bad install job - he said the oven was not vertically level, so it was actually not flush with the wall - and there was a small gap on one side between the oven and the wall so you could see the cut out. He also said that if the oven is not resting on a flat surface, the auto clean mode will cause a fuse to blow - something to do with the metal moving on the bottom or something - either way, he said it was bad bad bad that the bricks were not all the way across the bottom, supporting it. 4. They scratched my wood floor by the garage door, probably when they were carrying the oven inside. I noticed this before they left but didn't say anything. What am I going to say? And what could they do? Nothing. When I called them back to tell them about the job and how the Whirpool guy said it wasn't a good install, they told me that because I agreed to use the bricks, there was nothing they could do. Yes, they were trying to help me avoid using a carpenter, but a professional would have tried the bricks, realized that maybe it wasn't the best method and just stopped and said they really couldn't do it the way they were supposed to. It would have been inconvenient, but at least the oven would have been supported properly and screwed into the wall correctly. And they would have kept my trust in them. I wanted their help to remove the oven, to compensate for the job they did but they would only do it for a service fee. So I won't be using this company again.