My intended agreement with Tracy was to declutter, clean and organize our 950 square foot condo. It was in great need. She quoted me a price of over $3,000, but reduced to $1,900 she said as a Senior Discount to my Dad. She also offered monthly payments after the initial deposit of $375 which was to LOCK IN my cleaning days, a total of 3 - 4 days per Tracy. I was very thankful to her for the monetary arrangement as we are on a fixed income. I am a full time caregiver for my 94 year old father and we live on his income alone. Tracy called a day or so before my original clean date which was secured with a deposit, and said she and her fiancé really needed those days to move to their new house, and would I change dates. I was not enthusiastic about changing dates, but agreed as I thought it would give me extra time to declutter some things on my own. She was booked for another month, so it was delayed. The following month, I had to cancel the cleaning days due to my father's health, and explained to her per phone why. She was not very gracious, said she was used to having everyone move out of the house for a few days, and why couldn't we do that?? I had originally planned to do that the first month, however, the second month, the rates on hotels went up due to us being in a tourist area, and I could not afford it. Would not have mattered, as I would not move my elderly father somewhere strange just to have the house cleaned. This back and forth was not productive, and I feel her attitude was unprofessional on several levels. It took months of rescheduling for this to finally correct itself. I was worried, since she told me the deposit was not refundable (even though it was void as far as I was concerned when she canceled the date the deposit secured) and I did not want to pay $375 and not get any type of service in return. Tracy arrived about 1pm in the afternoon and did not leave until 8pm that evening. She promised to come in and start with the kitchen only, declutter, clean and organize that room first and work her way through the house. When she arrived, she had changed her mind. She came in emptied all the cupboards in the kitchen, started the process, and said when she tires of that she moves on and starts another room. It created more disorganization then I thought was necessary, but at that time, I was just hoping to get something completed. I was so disappointed in the whole process and truly disappointed in the cleaning especially of the kitchen. The only other thing she did was have me clean out my dads closet, which she never went back to that room, and she cleaned the jelly cupboard in the living room, and no other item in that room either. Her fiancé helps her, and he did take the trash and the goodwill items to donate which honestly was not very many boxes and he helped wash up some items in the kitchen and he found my leak under the sink. My arrangement would have been to pay her an installment for the next month which they discussed quietly, apparently, and generously told me to purchase the things I needed to complete repairs, and the baskets and shelving she was recommending that I have in the kitchen. I did find that to be a gracious offer and was much appreciative. However, after seeing the finished product of the kitchen, I was too frustrated with the hassles of us both trying to schedule and reschedule days, and she indicated it would be a month more or so before she could get back to me. When I did not reschedule and I wrote her an email letting her know I appreciated what she had done, but felt it was not possible for me to continue, she responded in indignance and told me I owed her more money!!! I was aghast that she felt what she did was worth $375! I could not in good conscience agree to pay her additional monies which she felt I owed her for her fiancé taking trash to his works dumpster and a few boxes to the Goodwill drop off which was only a minute away from my house. I had told her that day she could put the trash at our curb as our provider would have picked it up, but she said it was part of the service. She sent me an email that was a bit snarky, and I just ignored her. I did not continue any correspondence with Tracy. In fact, as you can tell, I have resisted giving a review for a year. She had such glowing reviews, for the most part. 16% of her reviews were negative and I thought that was a small percentage, since one cannot possibly please everyone! I hate now that I have to be a negative review, but I have tried to be fair. Here is where I had issues with Tracy's professionalism: First, when I asked about a contract and a itemized statement of services and goods with a breakout of pricing, she indicated that in a decade of being in business, she has never offered a contract unless asked, and rarely she is asked for it! If I am paying out 2K-3K dollars for a service, I want to know how much I am paying for each service provided. She sent an email with a general description of what she would do, which she did not honor, since it included walls and ceiling light fixtures that were left undone. Second, a service worker, owner or not, works around the needs and availability of a customer. Not the other way around. While she did offer without my prompting, to make payment arrangements for us, she was less then gracious, if you deviated from how she is used to doing things. For example, my dad and I leaving the house for up to 3 days so she can come in and tear everything apart and put it back. I do understand how convenient that might be for HER, but I have to play every day by ear with a 94 year old who is frail in health. I would have loved it, trust me, if I could have been at the beach a couple of days with Dad and come home to a clean and organized house! Had Tracy not rescheduled our original date, I could have done that providing my father was feeling up to it that weekend. However, the prices went up, and when we both had a mutual free date and time, the prices were up and I no longer could afford it, which she challenged me over, even bringing up a gift card I told her I had to use! She had no idea what the amount on the card was, and I resented her acting as though I was not being on the up and up with her! The deposit I paid her more then covered the expense for that one 8 or 9 hour period as I did not get near what I thought I would just in the kitchen. It was a very long day for my dad and me, and while I appreciate some of what she did, it was nothing near the picture painted for me and presented by Tracy. I think our personalities clashed on some level, and I had reasonable expectations that were not met. That alone could have been avoided by a contract of goods and services. I will never use anyone again for something like that without an itemized contract. On a personal note, I do believe that Tracy has some great successes in her business, and that personally she is a sweet person. I appreciated her prompt response to my original request for someone to perform this service. As your reviews for Tracy's company indicate, she does a lot of things very right, and she has pleased a lot of people with her talent for cleaning and organizing, and taken the stress off of those folks greatly, I am sure. However, in OUR case, that was not the outcome, regrettably.