This company was absolutely fantastic to work with, from the initial sales appointment to the installation to several months after the installation when we requested documents. Every person we came into contact with was polite and professional, and all of our calls and emails were returned promptly. The work crews that came out were so nice that I bought them pizza for lunch to thank them for their hard work. We had several (as in, probably at least ten) roofing companies come out to give us an estimate to replace our shingle roof with a metal roof. Solar Shield was the first we contacted. I don't recall the name of the sales person who came to our house to go over the product and the process, but he was phenomenal (he was an older gentleman; my husband says he looks like Packers coach Mike McCarthy!). I realize that that's his job as a salesperson, but after getting taken in by a window company salesman in our much younger days, I'm a skeptic and a hard sell. He was very thorough in explaining the process and the product to us, down to the exact screws they would use and the method they used to screw the roof to the deck, and made sure to answer all of my questions (I ask a LOT of questions so that I know what I'm getting into), and after evaluating the product and reading reviews online, we were fairly certain we would be going with Solar Shield. He gave us a price of $25000 for our roof, which sounds insanely high after getting estimates of around $12000 to replace the roof with another shingle roof, and we wanted to do our due diligence before signing. Our house is a single story with an area of about 2500 square feet and a hipped roof with a few bump outs and an elevated porch roof, and the layout is in an L-shape, so it's not just a square house with a simple gable roof. After the Solar Shield presentation, we had a lot of other companies come out to gives us estimates, which ranged in price from $18000 to $32000, so Solar Shield's price was literally right smack in the middle. The $18000 estimate didn't even include wind mitigation or to remove the old roof/repair the roof deck; the guy said it wasn't necessary. Um, how do you know my roof deck is in good shape if you're just going to plop another roof right on top of it? Please see comment where my roof was leaking. No, thanks. None of the other estimates included wind mitigation, either, and their products were all substandard to the Solar Shield product (this is why I ask so many questions). I'm of the belief that when you get multiple comparable estimates, your safest bet is typically to go with the one in the middle. So not only was Solar Shield's product the best, in my opinion, but they were also right in the middle of all of the estimates I got. My only complaint is that it took four months for them to start work on my roof. I know it wasn't their fault, because they had other jobs ahead of me and we had a very rainy fall so they kept getting pushed back, but it was just frustrating because my roof was leaking and I needed it done ASAP. However, they were amazing at keeping me updated on the status of my job when I would call or email. Once they started work, the job was done in about a week (it's been five months; I don't remember exactly how long it took). They were so incredibly thorough that even my incredibly nosy neighbor, who is constantly sitting in her front yard spying on the neighbors, mentioned that they did an amazing job. That same neighbor, when I told her we were getting a metal roof, looked down on us and said "Is that even legal?" because she didn't think it would look good and was trying to convince us not to do it. After it was done, she said it looks amazing compared to all of the other roofs in the neighborhood. I'm slightly (okay, a lot) anal retentive, and a lot of minute little things that other people wouldn't even notice annoy the crap out of me, and once I notice them, I fixate on them. There is not one thing about this roof that I have found a problem with. No exaggeration, every single day when I drive up to our house I notice the screws on the roof, which are visible (they are meant to be), and I notice how perfectly straight across they are. There is literally not a single screw out of line; trust me, if there was, I would have noticed it. Even after the fact, the company has been very responsive. I emailed Renee, the office manager, several months after the roof was completed to request the wind mitigation documents so I could get homeowners insurance estimates (I honestly probably should have been sent the documents much sooner, but whatever, I wasn't in a hurry). She had the documents and pictures mailed to me within a day or two, including an additional packet for our records. I would absolutely recommend this company to any of our friends or family who are interested in a metal roof. The roof is insanely quiet, and a lot of times when it rains we can only tell if it is downpouring really hard or it's just a really loud storm. I only wish they also did solar panels, since we would like to have some installed and with their service record we're sure they would do an excellent job (they did offer to come our for a free consultation whenever we do get solar panels, to make sure the solar panel company installs them onto our roof properly, which I thought was very good customer service). Update on 7/28/2015: We were shopping for new homeowners insurance and showed the insurance our wind mitigation form to get the wind mit credit. Our insurance agent said that the wind mitigation options that were done on our house was the best she had ever seen (there are different levels of wind mitigation apparently, and all of ours were the highest). Just one more reason why this company did a great job!