I had the system installed in late spring, 2017. In early January 2018, I found a leak under the sink and I called Rainsoft to check their system. The plumber came out several days later, checked the system and said that it was the garbage disposal that was leaking, not their system. January 10th, I had the garbage disposal replaced. Assuming all was well, I did not check thoroughly under the sink again until one night in March, I needed something deep in the cabinet, and found a large puddle under my sink. The bottom of my cabinet was depressed and there was mold all along the back wall as well as around the puddle. I called my plumber back, and we found nothing until I tried using the water from the refrigerator, and heard the leaking under the sink. With careful inspection, I found the leak at the Rainsoft valve that connects to the refrigerator system. I immediately called Rainsoft and they said they would send someone out. Several days later, I phoned them again as I had not heard back from them. Their plumber called me, made an appointment for the end of the week and once again, they did not show up. Placed a call to Rainsoft and they assured me that the plumber would get in contact with me. He called very late Friday evening and stated that he was stuck at a job and assured me he would come the following day. The next day, Saturday, I phoned the Rainsoft office to get an estimate of when the plumber would arrive. A very rude receptionist told me that I was not on their list. I explained to her that the plumber had called me personally and assured me that he would come that day. I asked her to contact him, and she very rudely told me to call him myself. I explained that I did not have his number any longer, and if she could please contact him and get the information for me. She said that she couldn't give me his number. And I said, "if you needed to get in contact with him, what number would you use? Please call him and tell him to call me". Late in the afternoon, I phoned Rainsoft again and was transferred to the emergency number, was once again told I was not on the list but he would have the plumber get in contact with me. Then the office called me, made an appointment for Wednesday. The plumber called me later and said he would come Monday. He never came. He finally came on the following Wednesday and replaced the valve. He also witnessed the mold and told me he would tell the office that I wanted it taken care of by them, since we had discovered the leak back in January. The following week I had not heard back, and I placed a call to the office. They acted very concerned and gave me a number to which I was to text photos of the damage. I have still not heard back from them for a problem that began months ago. This Thursday morning, I was approached in Home Depot by the Rainsoft people to take a water survery. I explained that I already had the system which I was having problems with, and she sent them a message on her computer. I have still not heard back from them. I have asthma, and I am using my inhaler more often. I am deeply concerned for my health and my reaction to the mold, as well as the other people living in my home. I reach out to you to please help me in this situation.