Recent Review: We were extremely please with Giddens in every way. Mr Giddens is extremely knowledgeable and his company has excellent customer service. I was replacing a very outdated system and had multiple companies provide estimates. First. Mr Giddens was the ONLY owner who personally provided the estimate --not some salesperson. Second, he was the ONLY person who actually looked at EVERY room in my house and did a complete analysis of my needs. He spent over an hour with us discussing what our options were and why he was recommending the system that he did. Third, he was the ONLY person who recommended we go to a 4 ton unit and shared his load calculations to support this. I was unable to get a load calculation from any other company except one and it was clearly not a "true" calculation. Even after Mr Giddens had provided us with options, as we continued to research, he was ALWAYS available to us by phone and email to answer our questions and never made us feel dumb or like we were bothering him. The installers were extremely professional. They were on time to start and finish. They showed us how to work our new system and cleaned up completely. Mr Giddens oversaw every aspect and made sure that we were satisfied with the entire project. We HIGHLY recommend his company. He is not the least expensive but his prices are in line with the others. He is clearly a step above all the others-- you know the ones who are advertising on TV and radio --and to me that is money well spent.