In August, we decided to replace the double wall oven in a house we had just purchased after learning that it had serious problems requiring a very expensive repair. The fan on the oven began to make a very loud noise, and since it was under warranty and a maintenance agreement, we called Sears repair. The first technician was very professional, explained what she thought was wrong, and ordered a part, saying she would be back after the part came with a second technician to help pull the ovens out. When they came back, after some deliberating with the second tech, she announced that it was an installation problem and that the installers needed to come back. We scheduled that, and the installation contractors came and pulled the ovens. The man who was in charge said that he was not happy with the installation and that they had fixed it and done a better job. After they left, the noise on the ovens was even worse, I contacted Sears Service, and a different technician came, saying that one of two parts were bad and that they would be ordered. After a wait again, two different techs came and pulled the ovens. They talked, looked at the ovens and one of the left, leaving the other to tell me that it had to be an incorrect installation and that Sears would not come or do any repair or honor our maintenance agreement until we had the oven installed with a solid plywood platform underneath. The installer called and came by, saying service was wrong but that he would schedule a fix. After a couple of weeks, the installer called apologizing for forgetting to call. When they came this time, they did was Sears service wanted but after they put the oven in, they discovered that it was too high and the cabinets above would not open. They took them off and moved the doors up (without saying anything about it). By the time they left, I was glad to see them go and was busy with another service person. When I tried the oven, it immediately kicked the circuit breaker. Then we discovered that they had damaged the cabinets in two places and that the cabinet doors did not open correctly. We tried the oven again and it kicked the circuit breaker again. We called Sears, whose only solution was to offer to replace the oven, using the same installers. Apparently, too much time had passed for the money back guarantee, even though the time was burned up with all this back and forth.